Customer stories

Real life stories

From home improvements to helping family and repaying existing outstanding mortgages, the following real life videos show how our Lifetime Mortgages have made a difference for some of our customers and their families.

Nigel and Jenny clearing interest-only mortgage video

A lifetime mortgage helped Nigel and Jenny clear their interest-only mortgage.

Transcript: Nigel and Jenny clearing interest-only mortgage

On screen text: Discovering a lifetime mortgage with Nigel and Jenny.

Nigel: I’ve lived in this beautiful Cottage with my wife Jenny for close on twenty years now. Jenny has her workroom at one end and I have my office at the other where I sit and write scripts and books and…produce films from.

We hadn’t done an awful lot to sort our future out, we had an interest only mortgage and there was a large amount of money owing. As for savings we didn’t have any.

Jenny: We wanted more than anything to be allowed to stay here without any worry.

Nigel: I first read about the lifetime mortgages in a newspaper and I thought hello!... 

On screen text: A lifetime mortgage is a loan secured against your home. Unlike a traditional mortgage, you don't have to make any monthly payments.

On screen text: You can only get a lifetime mortgage through a specialist adviser.

Nigel: ...this looks interesting, so I went online and did a bit more research…and contacted an adviser who could take us through the process and link us up with Legal & General.

There was a concern which was how would our children feel about this. They were immediately on our side… 

On screen text: A lifetime mortgage will reduce an inheritance. You should consider other ways to borrow money which might be more cost effective.

Nigel: … they felt that that would be ideal, a weight off their minds, a weight off our mind, and they said “go for it Dad, go for it Mum”.

Everyone was very supportive, knowledgeable, clear and took us through the process in a nice, easy smooth way.

Jenny: And since our children are so happy about it, it feels that we don’t have to worry about anything anymore.

On screen text: The property must be maintained in good repair and condition. The loan is repaid from the sale of your home when the last surviving applicant dies or moves into long term care.

Nigel: Used to wake up in the morning with this terrible gloom thinking where am I going to put my books? Where am I go to put my files? What about all this lovely furniture? It was…I couldn’t deal with it, it really was doing me in.

Jenny: Anyway, what he does now...ehh, when he gets worried or anything like that he reads the letter from Legal & General...(ehh your firm)

Nigel: I do I keep it in my desk and I get up in the morning and I read the first line of the three paragraphs and go Wow, Wooow, this is so… wonderful!

Jenny: Since we have the lifetime mortgage we feel relaxed. We are not worried anymore, we feel safe.

Nigel: It’s a lovely thing.

On screen text: A lifetime mortgage, a loan secured against your home, lets you take money from the value of your home without having to move.

Before you can take out a lifetime mortgage, you’ll need to speak to an adviser to discuss your options and the implications for you.

For example, we charge interest on the loan plus any interest already owing.

This means the amount owed grows quickly, leaving you with less equity in your property and reducing any inheritance.                

It could also affect any state benefits you receive.

Lifetime mortgages

Legalandgeneral.com/NigelandJenny

Robin and Yvonne video

A lifetime mortgage meant they could stay in an area they loved, close to their friends and family.

Transcript: Robin and Yvonne

On screen text: Text: Discovering a lifetime mortgage with Robyn and Yvonne.

Robin: I'm Robin

Yvonne: I'm Yvonne

Robin: I know who you are

Robin: We've been married for 49 years

Robin: And next year will be the 50th

Yvonne: We've lived in this house for thirty years and in this village for forty-seven years

Yvonne: We had toyed with selling the house, we finally decided that to downsize from this house into something smaller...

Yvonne: would be so hard, there's so much to do.

Yvonne: We decided to take our dogs and ourselves to a rather nice restaurant which we love, large sheet of paper, for and against moving...

Yvonne: The for moving had about four lines on it...

Yvonne: The against was massive and the decision was we want to stay where we are...

Yvonne: and seriously look at taking a lifetime mortgage.

Yvonne: We were afraid to start with, weren't we because we didn't really understand.

Yvonne: We have a financial adviser who came and visited us, explained...

Yvonne: what the lifetime mortgage is...

Yvonne: recommended a company to talk to us...

Yvonne: who deals specifically in lifetime mortgages,

Yvonne: and we went with it.

Robin: It's so simple from start to finish

Yvonne: We only had one concern and that was the fact that we had one child

Yvonne: I suppose like lots of families...

Yvonne: you want to leave a legacy for your children, we talked to him, he said mum dad go for it, and we have.

On screen text: A lifetime mortgage will reduce inheritance.

Robin: We found the application process very very efficient and straightforward

Robin: We went up there and it was all over and done with in about forty-eight hours time.

Robin: Had an okay, it was that straightforward.

Robin: The cash that we've got now, instead of thinking about it we can just do it.

On screen text: You should consider other options to borrow money which may be more cost-effective.

Yvonne: We've had a brand new kitchen, my kitchen was thirty years old I now have a brand new one...

Yvonne: My husband has got a glorious car...

Yvonne: New driveway

Robin: Yep new driveway that's been done and nice holidays

Robin: So let us enjoy ourselves instead of just getting by from day to day if you like

Robin: That is, I think a great plus when it comes to a lifetime mortgage

Robin: Instead of planning for something we can actually do it.

On screen text: A lifetime mortgage, a loan secured against your home, lets you take money from the value of your home without having to move.

Before you can take out a lifetime mortgage, you’ll need to speak to an adviser to discuss your options and the implications for you.

For example, we charge interest on the loan plus any interest already owing.

This means the amount owed grows quickly, leaving you with less equity in your property and reducing any inheritance.

It could also affect any state benefits you receive.

Lifetime mortgages

Legalandgeneral.com/RobinandYvonne

Pam video

Using a lifetime mortgage to release equity from her home, means Pam can continue to do the things she loves in retirement.

Transcript: Pam

On screen text: Discovering a lifetime mortgage with Pam.

Pam: My name is Pam, I've lived here since 1989.

And it's a beautiful village, lovely area and I've got lots of lovely loving family and friends around me.

The reason I decided to get a lifetime mortgage was to make life easier for me in terms of finances.

And so I could help my family and friends when need be, and to have money to be able to make improvements to my home.

I first thought about lifetime mortgage several years ago, and briefly looked into it and didn't do anything about it. I thought about it again and decided I was going to go ahead and do this.

The concerns I had about a lifetime mortgage, were if I could move if I wanted to move, would I be able to do that, would there be anything negative for my family if I’ve done this.

On screen text: You can transfer your mortgage to a new property as long as you tell us in advance and you and your new home meet our lending criteria. A lifetime mortgage will reduce an inheritance.

Pam: Would it be something that would tie me into something I didn’t really want to be in, but the answers just reassured me, they were very, very helpful.

On screen text: Repaying a loan early could mean substantial early repayment charges.

Pam: And there was never any pressure just always lots of good advice and help.

I discussed it with both my sons, and they were in total agreement with me and their comments were just go ahead and do it mum, and you’ve worked hard for what you got, enjoy your life. They were just so encouraging.

The cash is going to help me improve my home and improve my quality of life, to allow me to do the things I love to do, in terms of art, and gardening and visiting my family and to help my family and friends whenever I can. And it’s given me freedom to really enjoy the life I’ve wanted to do for a long time.

My experience of getting a lifetime mortgage, is one of ease, it was easy to do, it’s given me peace of mind in areas of finances and it's allowing me to look forward to the future that I can enjoy.

On screen text: A lifetime mortgage, a loan secured against your home, lets you take money from the value of your home without having to move.

Before you can take out a lifetime mortgage, you’ll need to speak to an adviser to discuss your options and the implications for you.

For example, we charge interest on the loan plus any interest already owing.

This means the amount owed grows quickly, leaving you with less equity in your property and reducing any inheritance.

It could also affect any state benefits you receive.

Lifetime mortgages

Legalandgeneral.com/Pam

Gill and Jim video

Releasing the equity in their home, meant they could help their granddaughter with the deposit for her first home.

Transcript: Gill and Jim

On screen text: Discovering a lifetime mortgage with Gill and Jim.

Gill: My name’s Gill

Jim: I’m Jim

Jim: Gill and I have been married fifty odd years, fifty-two…

Gill: Fifty-two

Jim: Fifty-two years in March

Gill: In a couple of weeks yeah

Jim: Always lived round here ain’t we and our families grown up with us

Jim: The reason that we wanted to get the lifetime mortgage

Jim: Was to help a member of our family which our granddaughter and put their foot on the ladder as they say

Gill: Our granddaughter was you know looking for a house and no way could they save the deposit

Gill: Which that’s the reason we did it for her.

Jim: We really wanted the granddaughter to have the chance that we had

Jim: it’s a really, really nice feeling to be able to do something…

Jim: and your using the value of your house, to help your family and that’s what it’s all about

On screen text: A lifetime mortgage will reduce an inheritance. If you give the money away, the recipient may have to pay inheritance tax in the future.

Jim: With regards to concerns with a lifetime mortgage, we never had it, did we?

Jim: We did ask a few questions obviously because it’s something that you really want to know that you’re doing the right thing

Jim: Well the advisers were excellent weren’t they really

Jim: We knew the questions we wanted to ask and they had the answers to put us right to put us at ease

Jim: When we talked to our daughter about it , which we felt you had to do

Jim: she was all for it straight away. There was, there was no hesitation at all

Jim: The granddaughter, it was joy wasn’t it.

Jim: It was just as though a weight was lifted off of them you know and then they could suddenly see this was their chance

Gill: She did say to us first of all are you sure you don’t want it or want some of it

Gill: You know but we thought well we’d rather see them happy now

Gill: Then have it when we’re gone and we can’t see it

Jim: The hug I got from my granddaughter was well worth it

On screen text: A lifetime mortgage, a loan secured against your home, lets you take money from the value of your home without having to move.

Before you can take out a lifetime mortgage, you’ll need to speak to an adviser to discuss your options and the implications for you.

For example, we charge interest on the loan plus any interest already owing.

This means the amount owed grows quickly, leaving you with less equity in your property and reducing any inheritance.

It could also affect any state benefits you receive.

Lifetime mortgages

Legalandgeneral.com/JimandGill

Becca video

Jim and Gill’s granddaughter tells her story of how their lifetime mortgage helped buy her first home.

Transcript: Becca

On screen text: Discovering a lifetime mortgage with Becca.

Becca: My name's Becca. I live here, in our first home with my boyfriend Adam and my grandparents took a lifetime mortgage to help us buy our first home.

On screen text: You should consider other options to borrow money which may be more costs effective.

Becca: We knew we wanted to buy own house but it was a good few years off, if it wouldn't have for Nanny and Grampy's help.

On screen text: A lifetime mortgage will reduce an inheritance. If you give the money away, the recipient may have to pay inheritance tax in the future.

Becca: They discussed it with Mum to make sure that she was happy and comfortable with it and  she was, she was delighted because she would've loved to have been able to help herself, but wasn't able to, so yeah, she was over the moon that they could help.

It was a, a bit of a surprise for us. We'd just bought a bed frame and we didn't have anywhere to store it so Nanny and Grampy had some space in their garage and it was when we went round to take the bed for storage that Nanny and Grampy decided to tell me and Adam that they were going to help us out and..

I think I burst into tears and jumped up and down and probably screamed a little bit (laughter). And then the bed was forgotten, forgotten about, I wasn't worried about that anymore (laughter).

I think the main concern for us was that Nanny and Grampy could do something that they wanted to with the money, whether it was redecorate the house or go on holiday.

We spoke to them about it and they just completely reassured us that it would make them happy to see us in our own home.

The application process was really straightforward for them. I was worried because they aren't online, they don't have emails or anything like that, that it might be a little bit complicated but it was really straightforward and there was somebody that was super helpful at the end of the phone for them.

It's made a massive difference to our lives. We've got our own independence.

It would've been probably a good, a good five years before we could've even thought of having our own home. 

We can decorate how we want to. its just, yeah, its made a world of a difference.

My grandparents are gems; they mean the absolute world to me. It's so nice that they're so close to us - they're five minutes round the corner and we go there for Nanny's roast on a Tuesday.

It's just lovely to have them so close and it means the world to us to be able to say thank you.

They can come round; they can see us in our house and see how happy we are and it wouldn't have happened without them.

They're amazing (tearfully).

On screen text: A lifetime mortgage, a loan secured against your home, lets you take money from the value of your home without having to move.

Before you can take out a lifetime mortgage, you’ll need to speak to an adviser to discuss your options and the implications for you.

For example, we charge interest on the loan plus any interest already owing.

This means the amount owed grows quickly, leaving you with less equity in your property and reducing any inheritance.

It could also affect any state benefits you receive.

Lifetime mortgages

Legalandgeneral.com/Becca

Case studies

We've provided some case studies which shows how our Lifetime Mortgages have made a difference to customers lives.

Patricia and Les

We're using money from our lifetime mortgage for home improvements.

Terry and Cara

We need to pay back our interest only mortgage.