Check with the regulator
All personal care providers in the UK have to register with the care regulator. This means they need to follow a strict code of conduct and have regular inspections of their service. Each of the UK regulators have a website where you can find a care provider and their latest inspection reports.
- England – Care Quality Commission (CQC)
- Wales – Care Inspectorate Wales
- Scotland – Care Inspectorate
- Northern Ireland – Regulation and Quality Improvement Authority (RQIA)
Use our care search
Our database of care providers, care homes and home care, is free to use. Search for care in your area and contact the providers that best suit your needs.
If you are not sure what care you need or want a helping hand with contacting care providers, our Care Concierge team will be happy to help with this service."
Questions for care at home providers
- What background checks do your carers go through?
- Will I always have the same carer? What happens when they go on holiday or are sick?
- How will the carer get access to the house if I can’t let them in?
- What if I don't get on with my carer?
- What's the hourly cost and does this increase at weekends/bank holidays?
Questions for care homes
- Are there set visiting hours, or can I have visitors at any time?
- What happens if my care needs increase?
- Can I try the food before making my decision?
- What was the result of your most recent inspection?
- What plans do you have to ensure you're continually improving the environment for the residents?
Help if things go wrong
Getting care is a big step, and it's natural to want to be sure you'll be protected if anything doesn't feel right. Find out what to do if things don't go to plan and how to complain.
Find local help to you
Whether you need some help at home, or want to find out more about Care Homes in your area, our tool can help.
Setting up a Power of Attorney
If you want to make sure your family or friends can make decision on your behalf, if you become unable to do so, you should think about setting up a Power of Attorney.