Lifetime mortgages contact information

What do you want to contact us about?

Existing customer

Existing customers

Phone: 03330 048444
Monday to Friday
8.30am to 5.30pm

Call charges will vary. We may record and monitor calls.

If you would prefer to write to us:

Email
customerservices@landghomefinance.com

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Post
Customer Services
Legal & General Home Finance
PO BOX 17225
Sollihull
B91 9US

New customer

New customers

Speak to an adviser

Legal & General has chosen to work with The Retirement Lending Advisers. They're not part of Legal & General they're a separate company who have specialist advisers that advise exclusively on our Lifetime Mortgage products.

If you use The Retirement Lending Advisers, a separate company who only advise on our Lifetime Mortgages, they won't charge you an advice fee.

A lifetime mortgage creates a debt on your home.

0808 256 1524
Monday to Friday, 9.00am to 5.30pm.

The Retirement Lending Advisers’ call centre is UK based.

They may record and monitor calls. 

I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received. 

If it's not a lifetime mortgage product you are complaining about, please go to our main making a complaint contact page.

Email:
complaints@landghomefinance.com

Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information. 

Phone:

03330 048444
Monday to Friday
8.30am to 5.30pm

Call charges will vary. We may record and monitor calls.

Letter: 
Customer Outcomes Manager
Legal & General Home Finance
Chadwick House
Blenheim Court
Solihull
B91 2AA

The Financial Ombudsman Service

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Letter:     
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk

Online Forms

View - General enquiries 

View - General enquiries 

Online Dispute Resolution Platform

The European Commission has established an View - Online Dispute Resolution Platform(ODR Platform) that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service who will pass it on to Legal & General. 

To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:

We’ll treat you as an individual and with consideration.

We’ll empathise with your concerns and respond quickly. 
We know your time is valuable, so we won’t waste it.

The person you speak to will be able to help with your complaint. 
We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.

We only make promises we can keep.
If you feel we haven’t, please tell us.

We’ll do everything we can do to resolve your complaint. 
We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.

We want you to tell us what you think. 
We’ll aim to learn from what you tell us and take action to put things right. 

I'd like information about my rights in the privacy policy

Contact us about your rights in the privacy policy

Email:
gdprescalationinbox@landghomefinance.com

When sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

Phone: 03330 048444

Select option 2 for Customer Services
Monday to Friday
8.30am to 5.30pm

Call charges will vary. We may record and monitor calls.

Post:
Legal & General Home Finance
Chadwick House
Solihull
B91 1AH

Existing customers - accessibility support

Existing customers - accessibility support

We want to provide you with a service that suits your needs; if you have a disability or
long-term health condition we have services available to make sure you get information your preferred way.

For our Lifetime Mortgage products we can provide the following:

Vision support

Large print
Braille
Audio tape or CD communications

If you would like any of the above you can call us 03330 048 444.

8.30am to 5.30pm, Monday to Friday.

Call charges will vary. We may record and monitor calls.

If you would prefer to write to us:

Post

Customer Services
Legal & General Home Finance
PO BOX 17225
Sollihull
B91 9US