Retirement income contact information

The contact details in this section are for individual retirement products only.

For all other contact details, visit our main contact us page.

What do you want to contact us about?

I want to get a quote

What product would you like a quote for?

Pension Annuity

Get a quote

You can get a quote online for all of our products.

If you cannot find the information you're looking for online you can call us or write to us.

Online quote 

Pension Annuity

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you are calling from outside the UK and are looking to purchase an annuity with your existing Legal & General Pension Schemes:

Call +44 2920 276 821
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Cash-Out Retirement Plan

Cash-Out Retirement Plan

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Fixed Term Retirement Plan

Fixed Term Retirement Plan

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

I've a question about my quote

What product is your question for?

Pension Annuity

Pension Annuity

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you are calling from outside the UK and are looking to purchase an annuity with your existing Legal & General Pension Schemes: 

Call +44 2920 276 821
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Fixed Term Retirement Plan

Fixed Term Retirement Plan

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Cash-Out Retirement Plan

Cash-Out Retirement Plan

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

I've a question about my pension income or payments

Existing customer contact details

Call 0345 766 0813
Monday to Friday
9am to 5pm

Call charges will vary.

We may record and monitor calls.

If you would prefer to write to us:

Email

paymentservices@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

I'd like more information on my retirement options

More information on retirement options

Call 0800 048 2446
Monday to Friday
9am to 5pm

We may record and monitor calls.

If you would prefer to write to us:

Email
retirement@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you wish to contact us by email about a product other than retirement, please visit our main write to us page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

I've got a question about my annuity

Existing annuity customer contact details

Call 0345 766 0813
Monday to Friday
9am to 5pm

Call charges will vary.

We may record and monitor calls.

Email
paymentservices@landg.com

Post
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received. 

If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.

Email:
retirement@landg.com
Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information

Phone:
0345 766 0813
9am to 5pm, Monday to Friday.

Call charges will vary.

We may record and monitor calls.

Letter:
Legal & General Assurance Society Limited
PO BOX 809
Cardiff
CF24 OYL

The Financial Ombudsman Service

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Letter:     
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4567 or 0300 123 9123

Email:  complaint.info@financial-ombudsman.org.uk
Website:  View - Financial Ombudsman 

Online Forms

View - General enquiries   

View - General enquiries  

Online Dispute Resolution Platform

The European Commission has established an View - Online Dispute Resolution Platform (ODR Platform) that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service who will pass it on to
Legal & General. 

To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:

We’ll treat you as an individual and with consideration.

We’ll empathise with your concerns and respond quickly. 
We know your time is valuable, so we won’t waste it.

The person you speak to will be able to help with your complaint. 
We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.

We’ll do everything we can do to resolve your complaint. 
We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.

We want you to tell us what you think. 
We’ll aim to learn from what you tell us and take action to put things right. 

I'd like information about my rights in the privacy policy

Contact us about your rights in the privacy policy

Retirement income

Email:
paymentservices@landg.com

When sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

Phone:
0345 766 0813
Monday to Friday, 9am to 5pm

Call charges will vary. We may record and monitor calls.

Letter:
Legal & General Assurance Society Limited
PO Box 809
Cardiff
CF24 0YL

Pension Risk Transfer

(This product relates to an old pension scheme you were previously a member of due to historic employment.)

Email:
OST@landg.com

Please include your phone number so we can call you about your email Monday to Friday between 9am and 5pm. Please include the name of your pension scheme and the group policy number if you know it (begins with the letter 'G').

When sending emails you should not include any personal, financial or banking information, as email is not a secure method of communication.

Phone:
0345 7660 813
Monday to Friday, 9am to 5pm.
Call charges will vary. We may record and monitor calls.

Letter:
Operational Support Team
Legal & General
Pod 4 Building 1 City Park
The Droveway
Hove
BN3 7PY