Retirement savings contact information

Getting in contact with us is easy - you can email, phone or write, and if your product supports it, use our online service My Account.

It helps if you can have your policy/plan number and documentation to hand when calling.

If you're not sure who you need, you can find out using your policy or plan number here.

Because we want to make sure we're doing a good job, we may record and monitor calls.

What do you want to contact us about?

Individual pensions

Individual pensions

If you're a new customer, or have a question about individual pension plans and individual Stakeholder Pensions

Call 0345 993 2584*

Monday to Friday: 9am to 5pm


If you have one of our Self Invested Personal Pension plans (SIPP)

Call 0345 993 2584*

Monday to Friday: 9am to 5pm


If you have a Personal Retirement Plan (PRP) with a Plan number starting 'OTO'

Call 0370 010 0435**

Monday to Friday: 9am to 5pm


For all enquiries relating to individual personal pensions you can also email or write to us

customer.response@landg.com

If you’re contacting us by email, please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Legal & General Assurance Society Limited
City Park
The Droveway
Hove
BN3 7PY

 
*Calls to this number will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. This number is not available from outside the UK.

** Call charges will vary. We may record and monitor calls.

Pensions set up through your employer

Pensions set up through your employer.

If you have a Group Stakeholder Pension with a Plan number starting '2'

Call 0345 070 8686*

Monday to Friday: 8.30am to 7pm
Saturday: 9am to 12pm


If you have a Workplace Buy Out Pension with a Plan number starting '2'

Call 0345 070 8686*

Monday to Friday: 8.30am to 7pm
Saturday: 9am to 12pm


If you have a Group Personal Pension with a plan number starting 'UP'

Call 0345 0730778*

Monday to Friday: 9am to 5pm


For Buy Out Plans: Claims Administration

Call 0345 674 0791* or 01737 375 420*

Monday to Friday: 9am to 5pm


For Occupational Money Purchase: Claims Administration

Call 0345 674 0791* or 01737 375 971*

Monday to Friday: 9am to 5pm


For all enquiries relating to a pension arranged by your employer, you can also email us

employerdedicatedteam@landg.com

If you’re contacting us by email, please remember not to send any personal, financial or banking information because email is not a secure method of communication.

*Calls to this number will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. This number is not available from outside the UK.

We may record and monitor calls.

With Profits pensions

With Profits pensions

For With Profits Pensions

Call 0370 163 0645*

Monday, Tuesday, Thursday and Friday: 9am to 5pm
Wednesday: 10am to 5pm

We may record and monitor calls.

By post
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
BN3 7PY

You can help us deal with your enquiry when you contact us by quoting your plan/policy number along with the type of plan or policy you hold.

If you are a member of your employer's company pension scheme or a group scheme, please visit the Workplace Benefits For Employees Contact Us page.

*Calls to this number will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. This number is not available from outside the UK.

I want to make a complaint

Making a complaint.

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email, and if you have access to MyAccount by secure message. Relevant information should be in letters and documents you’ve received. Otherwise please see Contact us to find the relevant contact details for you.

You may also contact us on the details below:

Before you get in touch with us these are some of the most commonly asked questions by our customers.

Personal pensions, endowments or bonds

Email:
online.complaints@landg.com
 
Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.

Phone:
0370 050 0263 (for issues relating to Legal & General Assurance Society).
9am to 5pm, Monday to Friday. We may record and monitor calls.

Letter:   
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
BN3 7PY

Pension Risk Transfer

(This product relates to an old pension scheme you were previously a member of due to historic employment) .  

Email:
OST@landg.com
Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. Please include the name of the pension scheme and the group policy number if you know it (begins with letter ”G”).      

Phone:
01273 372056
9am to 5pm, Monday to Friday. We may record and monitor calls.

Letter:     
Operational Support Team
Legal & General
Pod 4, Building 1
City Park
The Droveway
Hove
BN3 7PY

LGIM DC Workplace Pensions

Email:
wscomplaints@landg.com
Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information. 

Phone:
0345 070 8686
Lines are open 8.30am to 5.30pm Monday to Friday and Saturday 9am to 12 noon. We may record and monitor calls. 

Letter:     
DC Workplace Pensions
Legal & General
6th Floor Brunel House
2 Fitzalan Road
Cardiff
CF24 OEB

The Financial Ombudsman Service

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

Letter:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone:
0800 023 4567 or 0300 123 9123

Email:
complaint.info@financial-ombudsman.org.uk

Website:
http://www.financial-ombudsman.org.uk

Online Forms:

General enquiries

Online Complaint Form

Online Dispute Resolution Platform

The European Commission has established an Online Dispute Resolution Platform (ODR Platform) https://ec.europa.eu/consumers/odr/main/?event=main.home.show that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service who will pass it on to Legal & General.

Have you found your answer? If not, please get in touch.