We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem, please let us know and we’ll try to provide a solution as quickly as possible.
If we can't resolve your complaints straightaway, we'll tell you who will be dealing with it and what the next steps are.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information, please let us know.
You can contact us in the usual way, including by phone, letter or email. Relevant information (customer reference and/or account number) should be in letters and documents you’ve received.
Letter: Customer Outcomes Manager, Legal & General Financial Advice, PO Box 17225, Solihull B91 9US
Phone: 0121 221 2769. Monday to Friday 8.30am to 8pm, Saturday 9am to 1pm. Call charges will vary. We may record and monitor calls.
Please include your phone number, so we can call you about your email Monday to Friday between 9am and 5pm. When sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.
The Financial Ombudsman Service
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
Letter: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Phone: 0800 023 4567 or 0300 123 9123 or if calling from outside the UK +44 20 7964 0500