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Care Concierge


What is Legal & General Care Concierge?

If you think that you or someone you know might need care, it can be difficult to know where to start looking or what your options are. Care Concierge is a confidential telephone advisory service that can help you understand and find later life care. Our Care Concierge team have extensive knowledge of the care industry and are completely impartial, allowing you to make an informed decision on the care option that is right for you.

Whether you have an immediate need for care, are doing some research or would just like an informal chat, you don’t have to shoulder the burden alone.

Speak to us about your care needs on Freephone 0808 291 2829

Open Mon-Fri, 9am - 5pm.

We may record and monitor calls.

Our Care experts

  • 30+ years’ experience across the team
  • Backgrounds in nursing, social care, care home agencies and quality assurance
  • Qualifications in nursing, social care, health care and project management

Get your free 15 minute consultation

A free 15-minute consultation gives you a chance to explain your care situation and ask questions. Our Care Experts will be happy to answer any simple questions or direct you to a more specialist service if appropriate.

If you want to know more about about meeting the cost of care, then our team will be able to check your eligibility for any state support and discuss your suitability for financial advice.

If you require more detailed guidance, assistance with finding care or would like one of the team to act on your behalf then our Care Expert will talk you through our paid for services.

The options and costs


What's involved

Guidance £60

Research £300

Liaison £600

Telephone support from an expert 

30 minute telephone consultation.

Extensive further telephone consultations with you and your family.

Telephone liaison with local authority, hospital discharge, social workers and care providers on your behalf.

Care planning

An understanding of what care is needed and how to arrange this care.

Care plan of suitable care options and providers tailored to your needs.

Scheduling care provider meetings or organised care home tours.

Care funding

Guidance on typical care costs and ways for paying for your care.

Review all funding options and relevant benefits for your situation, including local authority and NHS support.

Negotiation of care costs on your behalf.

Care follow-up

Email summarising everything discussed, care guides tailored to your situation, and lists of relevant services.

Detailed personalised plan tailored to your personal needs.

12-week review and monitoring of the care undertaken. 

Get in touch

To speak to one of our team about your care needs, call us on

Freephone 0800 086 8170
Monday to Friday 9am – 5pm

We may monitor and record calls.