FAQs

In the event that you have a complaint in relation to the operation of your Account, you should in the first instance contact our Head of Complaints at customercare@landg.com or Personal Investing, 3RD Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB

If we are unable to resolve your complaint you may be able to refer this to the Financial Ombudsman Service.  We’ll provide you with details as to how you can do this, if necessary.

You can top up your ISA by logging into My Account and go to the ‘Amend my contributions’ area, where you’ll be able to make top ups via your payroll.

Managed by a professional fund manager, a unit trust lets you invest your money alongside that of other investors within a single fund.

You have 14 days to cancel your application after submission. Please send us a secure message from your My Account or email customercare@landg.com

Log in to My Account, go to the ‘Update my details’ area and follow the instructions. For your security, your new ID should include a combination of letters and numbers, with no more than 15 characters.

You can change the email address we use to contact you in the ‘Update my details’ area too.

Log in to My Account, go to the ‘Update my details’ area and follow the instructions.

Your password must include at least:

• Eight characters
• One upper case letter
• One lower case letter
• One number

One special character from - _ @ ‘ # $ % ‘ ? : [ ] { }

Your password can’t be the same as your user ID and it’s best to avoid commonly used password.

You can find your valuation information on the summary page and on the product details page, which you can access via the summary page.

At present, you can only invest in one fund at a time. If you’d like to switch funds, just send us a secure message via My Account with your instructions.

You can’t currently receive a regular income from your investment. Any returns that the fund earns will be reinvested into the fund on your behalf to increase the value of your investment.

Our service is online-based. But if you have any specific needs, just send us a secure message or call us on 0345 678 0020 and we’ll see if we can help.

To switch funds, just send us a secure message from My Account outlining your switching instructions to begin the process. At present, you can only invest in one fund at a time.

Log into My Account and go to the ‘Amend my contributions’ area.

Log into My Account, go to the ‘Update my details’ area and follow the instructions.

We’ll update your personal details and product documents with your new contact address.

Log in to My Account and go to the ‘Amend my contributions’ area, where you’ll be able to make top ups via your payroll.

You can view your previous statements in your doc store anytime, including current valuations and unit holdings.

Log in to My Account, go to the ‘Update my details’ area and follow the instructions.

We’ll ask you to print and post the online form back to us with one of the following documents:

• Marriage or civil partnership certificate
• Deed poll document
• Current valid passport
• Decree absolute or final order of civil partnership dissolution
• Statutory declaration.

Once we’ve received your form and documents, we’ll make the change and send confirmation to your contact address. We’ll also return any original document you sent us.

At present, you can’t transfer another ISA from a different provider.

To transfer to another provider, you’ll need to use their own transfer process. They’ll then contact us to start the transfer process.

Log in to My Account and go to the ‘Update my details’ area, where you’ll see your current contact details, which you can update online.

Just send us a secure message via My Account with your withdrawal instructions and we’ll begin the process.

Please visit the doc store to access your documents. If you can’t see them, just send us a secure message and we’ll locate them for you.

Just send us a secure message with your question and we’ll get back to you in the next 24 hours.

Investments in L&G funds and our ISA management service have protections under the Financial Services Compensation Scheme (FSCS). This means that you could be entitled to compensation if we are unable to meet our financial obligations to you when you invest your money with us.

In the unlikely that we became insolvent or default, your money invested with us would be covered by the FSCS up to a limit of £85,000.  For more information, please visit the FSCS site: www.fscs.org.uk

Your stocks and shares ISA belongs to you, so if you leave your employment you can continue to keep your Stocks and Shares ISA with us with the money invested in the same funds