All our claims staff are trained by the Samaritans in communicating with bereaved family members.


Critical illness claim.

Critical Illness Cover Claims

We aim to manage all our claims with compassion and competence. 

How to make a claim

To let us know you want to make a claim you'll need to provide us with:

  • Policy number
  • Details of the illness
  • In order to deal with your claim as quickly as possible we will gather as much information as we can from you over the phone, so calls may last 15 minutes or more.

You can contact us in a variety of ways:

  • Telephone - 0800 068 0789 - our UK based claims team.
    If calling from abroad please call 0044 1273 374 414. (Calls charged at the prevailing international rate).
    Lines are open 9.00am to 5.30pm Monday to Friday.
  • Email - email us at (when sending emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.)
  • Write to us:
    Legal & General Claims Department,
    City Park,
    The Droveway,
    BN3 7PY.

What happens next?
We will explain the process to you and if you don't want to deal with it over the phone we can send you a claim form.

The person dealing with your claim will contact your GP/Specialist to get the necessary evidence to confirm the exact diagnosis. If you have any letters or correspondence from your hospital or GP relating to your illness, please send these in as we may be able to pay your claim quicker.

We will keep you updated throughout the process and let you know if we require more information. Once all the information is received and diagnosis confirmed, the payment would be sent to your bank account nominated on the payment instruction form.

Please continue to pay your premiums until we have agreed to pay your claim. If, for any reason we are not able to pay your claim we will contact you and tell you why.

Contact us

If you need help call us on
0800 068 0789

9am to 5.30pm Monday to Friday

We may record and monitor calls. Call charges will vary.

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Additional help

We have a list of contact details for useful charities that could help you at this difficult time.

Existing customer FAQs

Find the answers to your questions in our Existing Customer FAQ section.

Contact us

Our friendly call centre staff are available to answer your questions today.