All our claims staff are trained by Macmillan in communicating with critically ill people and their loved ones.
We aim to manage all our claims with compassion and competence.
To let us know you want to make a claim you'll need to provide us with:
You can contact us in a variety of ways:
What happens next?
We will explain the process to you and if you don't want to deal with it over the phone we can send you a claim form.
The person dealing with your claim will contact your GP/Specialist to get the necessary evidence to confirm the exact diagnosis. If you have any letters or correspondence from your hospital or GP relating to your illness, please send these in as we may be able to pay your claim quicker.
We will keep you updated throughout the process and let you know if we require more information. Once all the information is received and diagnosis confirmed, the payment would be sent to your bank account nominated on the payment instruction form.
Please continue to pay your premiums until we have agreed to pay your claim. If, for any reason we are not able to pay your claim we will contact you and tell you why.