Over 50s frequently asked questions.

Am I eligible for an Over 50s Life Insurance Plan?

If you are aged 50 to 80 and a UK resident which means you reside in the UK for at least 183 days per year, you're guaranteed to be accepted for the Over 50s Life Insurance Plans.

What's the difference between life assurance and Over 50s plans?

Life assurance is designed to pay out a cash sum if you die during your chosen period of cover, which is a maximum of 40 years.

The Over 50s Life Insurance Plans, however, are designed to cover you until you die no matter when death occurs, providing you have held the plan for more than one year.

The main differences difference between the two types of plan is the age criteria and eligibility. You can apply for life assurance from age 18, but life insurance is underwritten so during the application process we will ask questions about your medical history, occupation and lifestyle.  To apply for our Over 50s Life Insurance Plans you must be aged 50-80 and a UK resident when you apply. Our Over 50s Life Insurance Plans are not underwritten so you won't be asked any medical or health questions.

There are other important factors that you need to be aware of on both types of plan, so please read all the information available:

Learn more about life assurance

Learn more about Over 50s Life Insurance

Can my partner take out cover as well?

Your partner can also apply for a plan providing they are aged 50 to 80 and a UK resident and reside in the UK for at least 183 days per calendar year. However, as the plans are set up individually, they cannot be held in joint names.

Can I change my mind?

After we have received your application, you have 30 days to change your mind. If you cancel within this time we will refund any premiums paid. A Cancellation Notice will be sent once the plan has started confirming your right to cancel. If you cancel your policy after the cancellation period, or stop paying premiums at anytime, your cover will end 30 days after the first missed premium and we won't give you any money back. You can cancel your plan after the 30 day period by writing to us.

If I apply online, when will my cover start?

Once you've submitted your application, your cover will start immediately and you'll receive your documents within 7-10 working days. If you have any questions in the meantime you can call us on 0370 051 5013 between 9am and 5pm Monday to Friday. Call charges will vary and we may record and monitor calls.

Can I cash in my plan?

The plans are not savings or investment products and have no cash value unless a valid claim is made.

Do I need a medical?

No, you will not need a medical or health assessment.

What is RPI?

The Retail Prices Index (RPI) is used as a measure of inflation. It measures the changing prices of everyday household goods and services like food and energy bills, and shows how the cost of living rises over the years.

Can I put my plan in Trust?

Yes, the Fixed and Increasing Plans can both be placed in Trust. This will help to ensure that the correct people receive the cash sum from your plan. Find out more about Trusts.

I want to apply online, but I'm not sure what my sort code is for the Direct Debit?

You can usually find your sort code on a bank statement or cheque book. It will usually have six digits in the format of xx-xx-xx. If you still can't find it, call your bank and they will be able to help.

I want to apply online, but I'm not sure what my account number is for the Direct Debit?

You can usually find your account number on a bank statement or cheque book. It will usually have eight digits. If you still can't find it, call your bank and they will be able to help.

If I apply online, are my details secure?
We are committed to ensuring that your information is secure, using the latest secure server software that encrypts (turns into code) all the information you provide us.  This means that any information you send us, using our website, stays private and secure whilst it is being sent.

Read more about our security policy.
If I apply online and I realise my details are incorrect, what should I do?

When you apply for a plan online you'll see a 'Summary' screen containing all the information you've provided before submitting your application. If you realise the details are incorrect you can use the 'Back' button in the bottom left of the screen to go back and change your details before submitting your application.

Will my premiums ever go up?
This depends on the type of plan you choose.

The cash sum and premiums on the Increasing Plan will be reviewed each year. This will help to protect your cash sum against inflation in the future.

The cash sum will be reviewed each year in line with the change in the Retail Prices Index (RPI). Your premiums will also be reviewed each year and will increase by the change in RPI multiplied by 1.5. To keep pace with inflation, you will need to make sure you can meet the premium increases over the years.

Premiums stop on your 90th birthday but your cash sum continues to be reviewed each year for the rest of your life. Please be aware if you stop paying premiums when due, your plan will be cancelled and you won't get anything back.

With the Fixed Plan, premiums are guaranteed never to go up, and so this plan is ideal if you want the reassurance of a fixed premium.
What is the ‘annual review’?
The Increasing Plan is subject to an ‘annual review’. This means that each year we’ll review your premiums and cash sum to ensure they keep up with the cost of living.

We'll write to tell you at least three months before the plan's anniversary. You can choose to decline the review when we write to you each year, but if you decline please remember that inflation will reduce the cash sum of your plan. You will not be able to restart the increases later if you decline and your cash sum will remain fixed at the value at that time.
What needs to be done when making a claim?
When the time comes, a claim can be made in writing or over the telephone. Read more about our claims process.
What is the Funeral Benefit Option?
The Funeral Benefit Option will provide £250 on top of your cash sum amount when your plan is used to help contribute towards your funeral costs with a Dignity Funeral Director, at no extra cost to you.
With this option, the cash sum from a Fixed or Increasing Over 50s Plan is paid directly to an agreed Dignity Funeral Director, rather than to your estate. When the time comes, your family simply make one phone call to Dignity to set the plan in motion saving them the worry of finding a funeral director.
If I include the Funeral Benefit Option, can I change my mind later?

Yes, you can change your mind after you have taken out the plan. If you do change your mind about the Funeral Benefit Option please let us know and we will inform Dignity that the 'charge' is to be removed from your plan. Once the 'charge' has been removed your Over 50s Plan will continue as normal, without the Funeral Benefit Option and the extra £250 towards your funeral costs will no longer apply.


Or call us now on
0800 316 8435

8am to 8pm Monday to Friday
9am to 5pm on Saturday

We may record and monitor calls and call charges will vary.

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