Renewals

ONIX will check to make sure you’re happy with the membership data you’ve uploaded before it's submitted and used to update the policy accounts. If you spot a change at this time, you can simply upload new membership data.

You can't update the membership data through ONIX after it's submitted. It’s important you tell us of any further changes by sending full details to Group.Protection@landg.com

You can upload the membership data up to one month in advance. ONIX will process the details on annual renewal date, or the next working day if this falls on a weekend or bank holiday.

You can still upload the membership data. ONIX checks data totals against our unit rate guarantee terms, and if needed, passes on details to one our scheme underwriters for review. If we need to change the unit rate, we’ll  work out the new unit rate as if it’s an online ONIX policy. We’ll keep you updated at each step.

At the moment, ONIX will only process accounts for policies set up online. For all other policies, please send membership data to group.protection@landg.com.

We’ll need up-to-date membership data before we can confirm next year’s premium. ONIX will guide you through an easy three step process, which allows you to upload employee details from your own spreadsheet.

If you don’t have the membership data ready just yet, there’s no need to confirm your client’s intention to keep the policy. Cover automatically continues while your client meets the policy terms and pays premiums. We’ll charge an approximate premium and adjust it once you’ve supplied the latest membership data. Please tell us if the membership data is likely to be more than four weeks’ late.

ONIX doesn’t support policy changes. Please email group.protection@landg.com with the details of how you want to update the policy.

Our scheme underwriters will consider your request and confirm what terms we can offer. They may ask you for a few extra details to help them with their decision. We won’t change the policy before you’ve accepted our terms and we’ve confirmed the new cover in writing .

If you’ve asked us to insure different groups of employees for different benefits, we will have separated them into different ‘categories’. ONIX will confirm a unique category reference for each of these categories . Using category references within the membership data allows ONIX to organise each employee into a category for the correct benefit.

ONIX displays a list of categories and their references at the bottom of the Policy – Key Details screen, which is the first screen in the renewal process.

ONIX will only display details of policies set up online and linked to the agency numbers on your profile.

If you don’t have the access you need, please contact the Adviser Registration Team at advisercentre@landg.com or call 0370 050 0274 (option 2). They can check your profile, and if appropriate, update it to include your firm’s other agency numbers or give ‘super user access’.

We may record and monitor calls. Call charges will vary

You need to provide details of everyone who is eligible for cover at the annual renewal date.You don’t need to tell us about anyone who has left before this date, or you expect to join after this date.

For Group Income Protection policies, you won’t need to include anyone who is absent and in receipt of a payment from the policy.