Man with laptop

Accessible for all

Welcome to the Accessibility Hub

One in ten UK adults are dyslexic. One in five are neurodiverse. Over 13 million of us are dealing with sight or hearing loss. Millions more face other kinds of accessibility challenges every single day.

We’re on a mission to do better with our communications. We’re committed to provide inclusive, accessible communications for all, and for our members, customers and employees to feel financially confident and independent.

If you’re a member or customer with an accessibility need, you can change the way we communicate with you or find assistive tools and technologies to support you.

If a loved one, relative or friend has an accessibility need and you’re looking to support them, you can change their communication preferences in our preference centre. See what support is available to you through our Care Concierge service, or contact our team if you can’t find what you’re looking for.

Man using assistive technology

Tools and support

We offer our communications in a variety of different accessible formats. Find out more about assistive tools and technology available to you

Person using sign language

Thinking differently

Learn what it’s like to live differently through other people’s experiences. Storytelling enables us to open our minds and start to think differently

Person using assistive smartphone

Preference centre

If your needs change, please let us know so we can adapt the way we communicate with you

Making a difference with dyslexic thinking

Ezekiel's Story

Hear Ezekiel’s experience living with Dyslexia

Ezekiel's Story

Preference centre

If your needs change, please let us know so we can adapt the way we communicate with you. Visit our preference centre.