Tools and support
Sometimes your needs might require specialist support that Legal & General don’t currently offer.
We’re always looking to learn and improve, but we understand you might require something different.
We’ve put together a list of services we offer and external resources you might find useful.
Deaf, hearing or speech
Text relay
We provide a text relay service and can arrange a British Sign Language (BSL) translator via a third-party service.
How to access Relay
You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.
Relay UK is a third party, which means Legal & General aren’t responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK directly.
Online chat
Legal and General’s Manage Your Account has an online chat functionality where you can speak directly to one of our customer services advisors.
How to access the online chat
Login or register for Manage Your Account. Please note you’ll need your Legal & General policy number to register.
Visual aids and sight loss
Braille or large print
We provide communications in braille and large font through our preference centre or by emailing our helpline:
Screen readers
Our websites work with screen readers including the most recent versions of JAWS, NVDA and VoiceOver
How to access screen readers
Nearly all computers, tablets and smartphones have a screen reader function built in.
For web:
- Download NVDA from their website for free
- Download JAWS (please note there is a charge to this service)
For Apple devices:
- Find Voice Over in the Accessibility settings on Apple devices
For Android devices:
- Find TalkBack in the Accessibility settings on Google and Android devices
Cognitive and neurodiversity
Following our accessibility guidelines helps us write in a clear, digestible way.
If you need more support, Ability Net provide some handy guidance on things you can do with your devices.
Call:
0800 048 7642
or click below.
Living with a learning disability
Mencap Learning Disability Helpline provides support, advice and information to people with learning disabilities and their families in England, Wales and Northern Ireland.
Call
0808 8808 8141
or click below
Age related
Age UK provide a national advice line and local advice covering a large number of subjects including money worries and health and wellbeing.
Call:
0800 169 2081
or click below.
Help for carers
Care concierge
Provided by experts with backgrounds in social care, nursing and care home agencies, this service helps you understand and navigate all aspects of the later life care process.
Care Concierge is offered to all Annuity, Workplace and Later Life Mortgage customers.
For Insurance customers, they need to have a policy taken out from the 20th of July 2023.
Carers UK
Carers UK provides advice and information for carers on any issue including benefits, residential care, the Carer’s Act and respite care.
Call:
0808 808 7777
or click below.
