Person using assistive technology

Tools and support

Sometimes your needs might require specialist support that Legal & General don’t currently offer.

We’re always looking to learn and improve, but we understand you might require something different.

We’ve put together a list of services we offer and external resources you might find useful.

Person using mobile phone smart reader

Deaf, hearing or speech

Text relay

We provide a text relay service and can arrange a British Sign Language (BSL) translator via a third-party service.

How to access Relay

You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.

Relay UK is a third party, which means Legal & General aren’t responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK directly.

Person using text relay with a mobile phone

Visual aids and sight loss

Person using Braille

Braille or large print

We provide communications in braille and large font through our preference centre or by emailing our helpline:

Abilitynet logo

Cognitive and neurodiversity

Following our accessibility guidelines helps us write in a clear, digestible way.

If you need more support, Ability Net provide some handy guidance on things you can do with your devices.


0800 048 7642

or click below.

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Living with a learning disability

Mencap Learning Disability Helpline provides support, advice and information to people with learning disabilities and their families in England, Wales and Northern Ireland.


0808 8808 8141

or click below

Older couple outdoors

Age related

Age UK provide a national advice line and local advice covering a large number of subjects including money worries and health and wellbeing.


0800 169 2081

or click below.

Help for carers

Care concierge

Provided by experts with backgrounds in social care, nursing and care home agencies, this service helps you understand and navigate all aspects of the later life care process.


Care Concierge is offered to all Annuity, Workplace and Later Life Mortgage customers.

For Insurance customers, they need to have a policy taken out from the 20th of July 2023.

Smiling older woman

Preference centre

If your needs change, please let us know so we can adapt the way we communicate with you. Visit our preference centre.