Making a claim

Payment is usually made within five days from acceptance of the claim. Our benefit managers will keep in touch and advise when we have accepted a claim.

The claims process for the Ill Health Early Retirement Benefit policy is summarised below:

1. Complete assessment

Your client completes their assessment and decides that the member qualifies for ill health early retirement under the rules of the pension scheme

2. Confirm Early retirement

The member is offered and agrees to take early retirement

3. Submit claim

Your client submits an PDF file: Ill health early retirement benefit claim form PDF size: 113KB   (PDF: 104KB)  within 90 days of their decision to retire the employee due to ill health

4. Claim assessed

We will assess their claim and may need to ask for additional information

5. Benefit paid for eligible claims

  • We’ll pay the benefit if the member meets our definition of permanent incapacity under the policy
  • We aim to pay eligible claims within five working days of us receiving the required information

For a further details of the claims process, please see our PDF file: Ill health early retirement benefit technical guide PDF size: 335KB .

There is no limit to the number of claims while the policy is in force, but sometimes the policy may limit the total value of claims resulting from one catastrophic event. If this is the case full details will be provided in our quotation. Our PDF file: Ill health early retirement benefit technical guide PDF size: 335KB   helps explain what we would categorise as a catastrophe.