Privacy Policy
- Our commitment to privacy
- Data Protection
- Information we collect
- Cookies
- How we use cookies
- Security facts
- Third party disclosure
- Your consent
Our commitment to privacy
Legal & General is committed to protecting your privacy and maintaining the security of your personal information and that
of your clients. This policy sets out how we collect, safeguard and use the information we collect on our website
in order
to help you make informed decisions when using our site and our products and services.
This privacy policy only covers the Legal & General Adviser Centre website. Other links within this site to other websites
are not covered by this policy.
Data Protection
Legal & General complies with its obligations under the Data Protection Act 1998 relating to the holding of personal data.
Where we hold data about you we will only use this for the purposes you have agreed to.
You have the right to request a copy of the personal data we hold on you in return for the payment of a small fee and to require
us to correct any inaccuracies in the personal data.
Information we collect
Information which allows us to process your request - If you choose to use our services (e.g. to get a quote or to contact us) or to purchase a product for your client (e.g. Online
Term Assurance), you may be required to enter personal data for us to process your request. Full details of the
data required
for purchasing a product are given at the start of each application process. Any personal information you give
us will only
be used by us for processing your request, unless otherwise stated at the point of collection.
Information which allows us to contact you (e.g. email address) - We may use the contact details you have given us to contact you about the services Legal & General provides for you.
From time to time, unless you indicate otherwise, we may also send you emails regarding the latest products and services that
Legal & General offers. You will always be given the opportunity to opt-out of this type of mailing.
If you choose to correspond with us by email, we may retain the content of your email messages together with your email address and our responses for our business records. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
We will not pass your contact details on to any third party without your consent.
Information gathered through cookies and web logs may include the time and date of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our website. The information is collected on an aggregate basis but does enable us to obtain information at an agency number level should we ever require it.
Cookies
Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. They can be used to allow
web servers to recognise the computer used to access a Website. Cookies can remember what information a user accesses
on one
Web page, to simplify subsequent interactions with that Website by the same user or to use the information to
streamline the
user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and
to complete
commercial transactions over the Internet. Cookies make your online experience easier and more personalised.
Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. However if you do
this you are likely to experience difficulties in using the Adviser Centre. For optimal use, we strongly recommend
that your
browser is set to accept cookies.
How we use cookies
Legal & General websites use cookies for four main purposes:
- Application Forms: To collate information for a user when applying online for a Legal & General product (e.g. Online Term Assurance), allowing an application form to be spread over several pages. The cookies contain a session id, which is a unique randomly generated key created on each new visit to an application form.
- Website statistics: To track users through the website seeing which links they follow, and which areas of the site are popular and which are not. See Website Use Information paragraph above.
- Advertising Measurements: To measure the effectiveness of advertising campaigns (both online and offline) and to measure the number of people that apply for a product based on an advertising campaign.
- Personalisation: To enable us to present data in the same format as the user chose on their previous visit, for example the summary displays within the New Business Tracking system.
Security facts
However, if you choose to send us an email from your private mailbox we cannot guarantee the security of the contents of that email until we actually receive it.For that reason, we ask that you do not send confidential information such as National Insurance or bank account numbers to us through an unsecured email. Likewise if we send an email externally to your mailbox (for example in response to a query), once the email has left Legal & General, we cannot guarantee that the content will remain private during Internet transmission.
This means we cannot accept liability for any damage resulting from email security breaches (e.g. email interception) occurring outside Legal & General.
If you wish us to email you information of a personal or confidential nature it may be necessary for us to contact you to ask for additional information to verify your identity and to get your explicit permission to transmit that type of information by email. This is in accordance with our obligations under the Data Protection Act.
Third party disclosure
We never disclose information about an Adviser or a customer to any other person or organisation without your consent unless there is an emergency situation that requires it or when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Your consent
If you have any further questions about our privacy policy or its implementation, please fill in the feedback form on the Adviser Centre. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.
