Our people, our systems and our processes

Our people

We ensure 95% of enquiries are dealt with at the first point of contact.

Our award winning, financially qualified, UK based Service Teams provide a dedicated service to deal with all your protection queries. We are qualified to assist you in all areas of new and existing business and handle the majority of enquires on a ‘one-stop’ basis. We take ownership of your call and take pride in being efficient and reliable, getting the right information to you quickly and efficiently.

Our underwriting team started in 1998 with 30 staff; we now have 232 staff across six different sites in the UK.

Our staff selection and training are key to our success as a service focused company. We are forever expanding and growing our servicing teams. Our fully trained underwriters have the strongest underwriting capability in the UK and our claims team, trained by the Samaritans, help to ensure all your client’s claims are managed with both compassion and competence.

Our systems

We have an online support system that allows us to remotely help and assist you with your protection query.

Our award winning systems and technology support our service to ensure the smoothest possible journey for you, our customer, and also for your client.

We are constantly working on high-tech systems development to help give you the competitive advantages needed in this difficult market and current climate. Our systems technology supports our service through speed, accuracy and efficiency.

Our processes

We make sure your call will be personally owned and managed by one of our team, giving you a single point of contact from start to finish.

Our processes have been developed and refined over time to support you and to help give you the right information in the right way at the right time. With only one telephone number, email and postal address, communication is straightforward and easy for you.