Adviser Centre

Get in touch.

Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges may vary.

Policy enquiries

ProductPhone numberOpening hours
New business
All products
0370 900 8829

8.00am-8.00pm Mon-Thurs
8:00am-6:00pm Fri
9.00am-1.00pm Sat

Existing policies
Home Insurance Choices
Landlords' Insurance
0370 900 3110

8.00am-8.00pm Mon-Thurs
8:00am-6:00pm Fri
9.00am-1.00pm Sat

Referrals
All products
0370 900 8829

8.00am-8.00pm Mon-Thurs
8:00am-6:00pm Fri
9.00am-1.00pm Sat

Claims

ProductPhone numberOpening hours
Home Insurance Choices / Landlords' Insurance 0370 090 5565 8.00am-6.00pm Mon-Fri
9.00am-1.00pm Sat
Mortgage Payment Protection Insurance/ Lifestyle Cover – accident/sickness 0800 072 8315 9.00am-5.00pm Mon-Fri
Mortgage Payment Protection Insurance/ Lifestyle Cover – unemployment 0800 072 8316 9.00am-5.00pm Mon-Fri

Home Insurance and Landlords' Insurance customers can call the claims numbers above 24 hours a day to report an emergency. The opening hours above are the administrative office opening hours.

Complaints - relating to a claim or service

ProductPhone numberOpening hours
Home Insurance Choices 0370 900 5565 8.00am-8.00pm Mon-Fri
9.00am-1.00pm Sat
Landlords' Insurance 0370 900 3110 8.00am-8.00pm Mon-Fri
9.00am-1.00pm Sat
Mortgage Payment Protection Insurance/ Lifestyle Cover – accident/sickness 0800 072 8315 9.00am-5.00pm Mon-Fri
Mortgage Payment Protection Insurance/ Lifestyle Cover – unemployment 0800 072 8316 9.00am-5.00pm Mon-Fri
Alternatively, if your customer wishes to complain via letter, this should be sent to:
ProductAddress
Home Insurance Choices
Landlords' Insurance
The Customer Relations Manager
Legal & General Insurance Ltd
Centre City House
5 Hill Street
Birmingham
B5 4US
Mortgage Payment Protection Insurance/ Lifestyle Cover Claims Manager
Mortgage Payment Protection Insurance/ Lifestyle Cover Claims
Legal & General Insurance
City Park, The Droveway
Hove, East Sussex
BN3 7PY

Complaints - relating to administration or sale of policies

Contact areaPhone numberOpening hours
Customer Services Unit 0370 900 3110 8.00am-8.00pm Mon-Thurs
9:00am-1:00pm Fri-Sat
New Business Agency Team
Home Insurance Choices
Landlords' Insurance
Lifestyle Cover/ Mortgage Payment Protection Insurance
0370 900 8829  8.00am-8.00pm Mon-Thurs
9:00am-1:00pm Fri-Sat
If a customer wishes to write a letter of complaint this should be sent to: The Customer Relations Manager
Legal & General Insurance Ltd
Centre City House
5 Hill Street
Birmingham
B5 4US

Technical support

 Phone numberOpening hours
Technical Enquiries
(IT support)
0800 010 911  

Postal address

Legal & General Insurance Limited
Centre City House
5 Hill Street
Birmingham
B5 4US
Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges may vary.

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