Since 2010 we have paid out a total of £125.3m for policies that were reinstated as a result of our Early Warning System (EWS). At Legal & General we understand how important it is to retain the business you’ve worked so hard to get.
To support you and your business we created a dedicated business quality team in 2010 who can provide industry expertise, experience and knowledge. The aim of this specialist team is to deliver consultancy services and a programme that can help develop results to improve your commercial performance and client outcomes.
Our brand new brochure details every aspect of our programme and how it could help you improve your business quality and customer retention.
Click on 'Useful Information' or 'How to Guides' below for more.
For more information or support please see our sales support below or contact your dedicated business quality team at firstname.lastname@example.org
Our Business Quality Programme is designed to help drive positive change for the future of your business, giving your customers every reason to stay.
Business Quality Brochure PDF: 873KB
Business Quality Infographic PDF: 206KB
Early Warning System - User Guide PDF: 739KB
Using our expertise we have compiled these How to guides to help you improve your business quality standards, customer relationships and retention.
Business Quality - How to Increase Trusts PDF: 143KB
Business Quality - How to reduce lapses PDF: 144KB
Early Warning System alerts notify you if protection policies are in danger of lapsing
Customers who do not keep their policies are obviously at risk of losing critical benefits for themselves and their families. Our market leading electronic Early Warning System, specialised business quality team and strategic focus have led to fewer cancellations year on year