OLP CONNECT Around 81% of applicants receive an immediate decision using the interactive underwriting route. That's for Life Cover, Critical Illness Cover and all our other award-winning online products
OLP Connect is our online protection quote and application system. It gives you the ability to quote, apply and manage all your protection cases on one user-friendly system.
From 14 March, we will no longer be using a Subject Access Request (SAR) for requesting full medical records on all new applications submitted via OLP Connect.
We have introduced a new paper Patient Health Report (PHR), requested under the Access to Medical Reports Act (AMRA), for obtaining access to client medical information. The use of AMRA consent is in line with industry practice. Our new report will be requested for all new applications, where required, that are submitted from 14 March.
Following on from our recent changes in September we’ve made further enhancements to OLP Connect and our application process:
We feel it’s important to capture consent up front which will encourage your clients to fully disclose all relevant information. It will help speed up the process for those clients where medical information is later required. By improving the accuracy of information provided by your clients, we can offer fairer premiums and pay even more claims.
Read our OLP Connect Guide (PDF: 170KB) which outlines the changes we’ve made to the overall end to end application journey.
Find out more about the changes we’ve made:
Doctor’s details and medical consent is now mandatory for every client.
Helping to improve the application and claims experience
Changes we introduced in September 2015.
In 2015 we paid 97.9% of life claims and 91.7% of critical illness claims including children's critical illness claims. By reducing the risk of misrepresentation it will prevent claims being refuted, resulting in:
OLP Connect gives you greater control and makes it easy for both you and your clients. Read more about the benefits of OLP Connect.
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