Making a claim.

Payment is usually made within five working days from acceptance of the claim. Our benefit managers will let you know when we have accepted a claim.

Step 1

Complete a death claim notification form and send this to us. We have a guide to the procedures for payment of death benefits to help you fill in the form.  

  • Care should be taken to complete all necessary sections as missing information can cause delays.

If the claim is for a dependant’s pension please send the following items with the form:

  • The original birth certificate of the beneficiary(ies).
  • The original marriage certificate or certificate of civil partnership if appropriate.
  • We’ll return the certificates to you within 24 hours.
Step 2Our benefit team will assess the information provided. If we need any further information we will contact you.
Step 3Providing we have all the information or documentation we need, the notification of BACS payment is usually made within five working days from receipt of the claim. We will send confirmation by email or letter.

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