Care Concierge

What is Care Concierge?

What is Care Concierge?

Later life care is generally something that people never plan for; it hits families at the time of crisis. It’s only when eldercare for a loved one needs to be considered that the realisation sets in, that this is a very confusing and complex system.

Through your employer having a group protection policy with us, you have access to our Care Concierge Guidance package for free.

Care Concierge is a telephone service, which allows you to speak directly to a care expert about your loved-one’s later life care needs.

Our guidance package enables you to access to the following benefits immediately;

  • A 30-minute telephone consultation with a care expert
  • Support with understanding what kind of care is needed and how to arrange it
  • Guidance on typical care costs and the available options towards paying for care
  • E-mail summarising everything discussed, care guides tailored to your situation, and a list of relevant service.

A free online care service platform is also available, providing you with the opportunity to self-serve information around a number of key issues, including housing, means testing, care provision and funding.

The Care Concierge service is flexible and can give as much or as little support as needed.

If you feel that you require additional support for more complex needs outside of the Guidance level, you can upgrade to Research (£240) or Liaison (£480) packages at any point. The charges are a one-off cost for the entirety of your care journey, for which full terms will be provided.


  Guidance Research Liaison
  Included £240* £480
Telephone support 30 minute telephone consultation * * *
Extensive further telephone conversations with you and your family   * *
Telephone liaison with Local Authority, hospital discharge, social workers and care providers on your behalf     *
Care planning An understanding what kind of care is needed and how to arrange this care * * *
Care plan of suitable care options and providers tailored to your needs   * *
Scheduling of care provider meetings or organising care home tours     *
Care funding Guidance on typical care costs and Local Authority funding available * * *
Review of all aspects of funding and relevant benefits for your situation   * *
Negotiation of care costs on your behalf      
Care follow up Email summarising everything discussed, care guides tailored to your situation, and list of relevant services * * *
Detailed written personalised care plan tailored to your personal needs   * *
12-week review and monitoring of the care undertaken     *


Quick summary of benefits:

  • Guidance from professionals who know the care system means the right options are found more easily
  • Helps to reduce the emotional burden on you and your immediate family
  • Helps to reduce the time span between needing care and accessing care
  • Increases the confidence in the decisions being made by you towards care

Get in touch with Care Concierge

Freephone 08000 608823
Monday – Friday, 9am – 5pm.

All calls to this number are free. Please note, calls may be recorded and monitored. Your personal data will be treated in line with Data Protection legislation and our Privacy Policy which can be found at:

It’s your responsibility to choose a suitable care provider. We are not responsible for providing any care or assessing clinical needs. We don’t guarantee any specific care provider’s information or service. You should not engage any care provider if you have any doubts or concerns about them. We are not part of any contract between you and your care provider.

Download a copy of our Care Concierge brochure for more information on all the benefits available.

The terms and this service can be reviewed or withdrawn at any time.