Group Protection: Care Concierge

What is Care Concierge?

Later life care is generally something that people never plan for; it hits families at the time of crisis. It’s only when eldercare for a loved one needs to be considered that the realisation sets in, that this is a very confusing and complex system.

Through your employer having a group protection policy with us, you have access to our Care Concierge Guidance package for free.

Care Concierge is a telephone service, which allows you to speak directly to a care expert about your loved-one’s later life care needs.

Our guidance package enables you to access to the following benefits immediately;

  • A 30-minute telephone consultation with a care expert
  • Support with understanding what kind of care is needed and how to arrange it
  • Guidance on typical care costs and the available options towards paying for care
  • E-mail summarising everything discussed, care guides tailored to your situation, and a list of relevant service.

A free online care service platform is also available, providing you with the opportunity to self-serve information around a number of key issues, including housing, means testing, care provision and funding.

Free Online Care Service Plaform

The Care Concierge service is flexible and can give as much or as little support as needed.

Concierge for employees of a Group Protection client

Concierge for employees of a Group Protection client video

If you feel that you require additional support for more complex needs outside of the Guidance level, you can upgrade to Research (£240) or Liaison (£480) packages at any point. The charges are a one-off cost for the entirety of your care journey, for which full terms will be provided.


  Guidance Research Liaison
  Included £240* £480
Telephone support 30 minute telephone consultation * * *
Extensive further telephone conversations with you and your family   * *
Telephone liaison with Local Authority, hospital discharge, social workers and care providers on your behalf     *
Care planning An understanding what kind of care is needed and how to arrange this care * * *
Care plan of suitable care options and providers tailored to your needs   * *
Scheduling of care provider meetings or organising care home tours     *
Care funding Guidance on typical care costs and Local Authority funding available * * *
Review of all aspects of funding and relevant benefits for your situation   * *
Negotiation of care costs on your behalf     *
Care follow up Email summarising everything discussed, care guides tailored to your situation, and list of relevant services * * *
Detailed written personalised care plan tailored to your personal needs   * *
12-week review and monitoring of the care undertaken     *


Quick summary of benefits:

  • Guidance from professionals who know the care system means the right options are found more easily
  • Helps to reduce the emotional burden on you and your immediate family
  • Helps to reduce the time span between needing care and accessing care
  • Information and guidance on how to find the best care for you or a loved one.
  • Understand the funding option that may be available to help cover the cost of care


Providing reassurance and practical advice

Legal & General’s Care Concierge service was ‘an absolute lifesaver’ when Susannah needed help for a family member. Her Uncle, in his 70s, struggled after losing his wife and was admitted to hospital twice with various health issues.

Susannah felt helpless: “Someone suggested I call Legal & General’s Care Concierge service and I spoke to the most amazing woman. She was an absolute lifesaver. She gave me some options to think about, including other people I could talk to and where we could access emergency funding. I can’t speak highly enough of the Care Concierge service - I don’t know what we would have done without them.”



It’s your responsibility to choose a suitable care provider. We are not responsible for providing any care or assessing clinical needs. We don’t guarantee any specific care provider’s information or service. You should not engage any care provider if you have any doubts or concerns about them. We are not part of any contract between you and your care provider.