Quoting and portals

Yes. If you're here for the first time and are looking to write business with us, you'll need to apply for an agency number.

You can do this via Origo.

Once you've registered, you'll then be automatically registered to use our systems and will receive an email from our auto registration mailbox with your user details.

If you have a new individual agency number you will be automatically registered to use our systems and will receive an email from our Auto Registrations mailbox with your user details.

If you’re not sure if you have the correct L&G agency number, contact your Business Development Manager who can check this for you, alternatively call our agency enquiry helpline on 0370 9005 010* or email agency.enquiries@landg.com**.

*Call us Monday to Friday, 9am - 5pm. Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication

The retirement health and lifestyle form is an industry standard form used to gather medical data, specific to your client, to produce an underwritten annuity quote. We require this information to be used within a whole of market research portal to generate the quote.

Retirement health and lifestyle form

More information on the retirement health and lifestyle form and this process is available on their website.

You can also view our underwriting guide.

The retirement health and lifestyle form is the Electric Common Quotation Request Form and allows you to gather medical and lifestyle information to present to each individual provider. Once complete, for us, the information will need to be entered into the appropriate whole of market research portal in order to generate a fully guaranteed underwritten quote. Alternatively, if you've medical information in addition to the retirement health and lifestyle form, such as hospital letters, these can be emailed to annuityspecialists@landg.com** for consideration.

Re-quoting
We provide you our best quote, first time, every time and guarantee this for 45 days (15 days after 5pm on 16 July 2026). If you need to obtain a new quote or need to change any of the details, you can contact our Annuity Specialists team on 0370 024 0108* or email them**. 

Update to Quote Guarantee Period
At 5pm on 16th July 2026, we’re moving from a single 45-day guarantee period to a two-stage approach. Under this structure, the quote will be guaranteed for an initial 15-day period, during which we must receive the completed application. If the application is received within this timeframe, the quote guarantee will then be extended, providing time for pension pots to be transferred whilst maintaining the overall 45-day window. 

Help and support for you
If you need any help with the portals, you can contact your Business Development Manager.

*Monday to Friday 9am – 5pm. Call charges will vary. We may record and monitor calls.

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

If your quotations are being returned as indicative due to an agency number issue, the below guides should help to resolve the problem:

• The Exchange (Iress) - A common issue can be found in Iress agency solution guide PDF: 197KB. This issue can be simply resolved by updating your account on the Iress portal
• Assureweb - A common issue can be found in Assureweb agency solution guide PDF: 354KB. This issue can be simply resolved by updating your account on the Assureweb portal.

Our Annuity Specialists Team would also be happy to assist and produce a guaranteed quote. 

Call our team on 0370 024 0108. Monday to Friday 9am – 5pm or email them**.

*Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

See the portal training guides for help on how to use them.

Assureweb PDF: 1.78MB

AMS Retirement PDF: 708KB

IRESS PDF: 907KB

Webline

Our application forms include guidance notes to help you complete the product application form, missing or inaccurate information can cause delays.

It is important that you provide a valid email address and telephone number so that we can get in touch with you if we have any queries or require further information in order to progress the application,

To help support you when completing your product application, we’ve highlighted some of the most common errors/ missing information below:

1. What is your L&G agency number?
   If the wrong number is provided, this will cause delays. If you’re not sure if you have the correct L&G agency number, contact your Business Development Manager who can check this for you, alternatively call our agency enquiry helpline on 0370 900 5010* or email agency.enquiries@landg.com**.
2. Multiple quotes: If you have applied for multiple quotes via email or on the application form, you will need to provide context for each situation and indicate which quote should be used. 
3. Details of each purchasing or transferring pension scheme(s) including any L&G schemes.
4. Incorrect client's postcode.
5. Missing National Insurance number. 
6. Missing pension and fund value details.
7. Missing details of where pension payments and any tax-free cash are to be paid
8. Incorrect dates on application. Please ensure the application has been signed and dated by yourself and the client; please note, this cannot be in the future.
9. Where medical/lifestyle information is provided, your clients GP details should be included on the application form.
10. If your client has LTA protection, please provide us with a copy of the certificate when sending the application into us. Failure to do this may cause delays. 

*Call us Monday to Friday, 9am - 5pm. Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication

You can use Track My Apps, our simple online tool will help you follow the progress of your new business Pension Annuity and fixed term annuities applications from start to finish.

Use the tool

We’ve outlined the key stages in our Pension Annuity and fixed term annuities application process so that you know what to expect at every stage, from the application being received through to the first payment being made.