Frequently asked questions
Joiner submissions
Most common file error messages when completing joiner submissions.
Most Common Queries
- I have a member without a valid National insurance (NI) number?
- How do I map a CSV file?
- I can't see previous submission files
- My file has produced a zero value
- When I try and log in to my scheme it takes me back to a blank log on page
- How many files can I submit?
- I have clicked the validate option but nothing is happening
- I normally have contribution data which I can amend but there is nothing there
- My New Joiner/contribution spreadsheet won’t load?
- How do I manage new joiner submissions where Target Date Funds are included
- How long does the Direct Debit take to collect?
- When must I submit contributions by?
- How do I mark leavers?
- What letters are trigged following file submission?