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Useful links

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The Government’s site for information on pensions – including the State Pension, Pension Credit, taxation, pension allowances and a lot more. logo

The Pensions Advisory Service

The Pensions Advisory Service (TPAS) is available to assist members and beneficiaries with any general pension queries they may have, or any difficulties they have failed to resolve with plan trustees or administrators through the internal disputes resolution procedure. 

TPAS can be contacted at:   

Money and Pensions Service
120 Holborn

Tel: 0800 011 3797

The Pensions Advisory Service logo

The Pensions Ombudsman

An independent organisation set up by law to investigate and resolve complaints and disputes arising from pension schemes.

The Pensions Ombudsman can be contacted at:  

The Office of the Pensions Ombudsman
10 South Colonnade
Canary Wharf E144PU

Tel: 0207 630 2200

The Pensions Regulator

The Pensions Regulator regulates workplace pension schemes and it can step in where it feels that a scheme is not being run properly or where it has evidence that members’ benefits are endangered. The Plan’s administrators and professional advisers have a duty to report to The Pensions Regulator if they believe there have been any irregularities in the running of the Plan. 

The Pensions Regulator can be contacted at:  

The Pensions Regulator
Napier House
Trafalgar Place
Brighton BN1 4DW 

Tel: 0345 600 0707

The Pensions Regulator logo

Pension Wise

The Government’s free and impartial guidance service on the options for taking your pension savings at retirement. 

Pension Wise can be contacted at:   

Pension Wise
PO Box 10404
Ashby de la Zouch
Leicestershire LE65 9EH 

Tel: 0300 330 1001

Pension Wise logo

Pension Tracing Service

The Government’s tracing service if you’re unable to find pensions left with previous employers. 

The Pension Tracing Service can be contacted at:  
The Pension Service 9
Mail Handling Site A
Wolverhampton WV98 1LU 

Tel: 0800 731 0193



Your pension plan is part of the Legal & General Mastertrust scheme. The Mastertrust is a defined contribution (or money purchase) pension scheme which different employers can join. It is overseen by a board of Trustees who are legally bound to look after your money and put your best interests first.

The Trustees appoint Legal & General Assurance Society Limited to administer the Scheme on their behalf.

Your employer has joined the Mastertrust by deed of participation. If you'd like more information on how the Mastertrust works you can visit the Mastertrust website: