Frequently asked questions

Helpful answers to some of the most frequently asked questions.

All the information on this website has been designed to help you understand how the Kingfisher Pension Scheme works. However below you'll find answers to the questions we get asked the most.

If you’re looking for help on a specific topic or you aren’t sure where to find the information you’re looking for, the Help me understand page is really a great place to look.

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Covid-19 (Coronavirus) update

We have set up a designated area on our website to provide information about COVID-19 (coronavirus) and any effects on your pensions and investments. For the latest information, read on…
What kind of pension scheme is the Kingfisher Pension Scheme?

To complement your state pension the Company has set up a workplace pension with Legal & General to help you save for your retirement. This website contains helpful information to help you decide if saving into this pension plan is right for you.
How much is it going to cost me?

Your enrolment letter will help you find out how much you and/or the Company will pay in. You can also see this on your payslip. If you have any questions about the amount you pay in please talk to your payroll department.

Please also see the Contributions and tax section.
Can I pay more into my pension savings with the Kingfisher Pension Scheme?

Yes, you can pay more into your pension by increasing your monthly contributions or by making a one off lump sum payment. You can do this at any time and as often as you like by logging in to Manage Your Account and completing the online Change of Contributions Form. Alternatively, you can download the form and send it to your payroll department.

Please also see the Contributions and tax section.
What happens if/when I leave my current employer?

You will have several options depending on your age (please see Leaving the Scheme section). Legal & General will also contact you to tell you all the options that are available to you.
How do I change my retirement age?

When you first join the Scheme, your retirement age will be set to your State Pension age, but you can change it to a different age. The earliest you can choose is your 55th birthday.

Your retirement age is used for illustration purposes (estimating how much you'll get when you come to take your pension savings), and is also used in conjunction with a lifestyle investment option. It is therefore important that your retirement age reflects your plans.

If at any time you'd like to change your retirement age all you need to do is get in touch with Legal & General.
My contact details have changed, what do I do?

If you are still paying into the Scheme, you just need to tell the Company and they will send this information to Legal & General.

If you have stopped contributing and left the Scheme, you can update your details online by logging in to Manage Your Account and select ‘Manage your details’ from the profile icon at the top of the page. Alternatively you can get in touch with Legal & General.

If you’re not registered for Manage Your Account, it’s quick and easy to do and allows you to manage your pension savings online.
What if I don't want to be in the Kingfisher Pension Scheme?

If you have been automatically enrolled you are entitled to opt out within one month of receiving your enrolment letter. Any contributions you have made will be returned to you.

Opting out is easy

To opt out immediately you can visit WorkSave Choice where you can log on using your enrolment code that was provided on your enrolment letter and follow the easy steps.

Or, if you don't have online access you can call Legal & General on 0345 026 4179 to request that an opt out form is sent to you at your home address. Call charges will vary. They may record and monitor calls.

Please note: you aren't able to opt out over the phone.
What happens after I have opted out?

If you opted out online you will receive an instant confirmation that your request to opt out has been successful.

If you opted out by completing and returning the opt out form to Legal & General, you will only receive confirmation of opting out if a pension contribution has been made.

You will receive your contribution back from the Company directly into your pay, so we recommend you check payslip the month after you’ve received your opt out confirmation.

The Company is required to automatically enrol you again every three years into the workplace pension scheme if you are still eligible. You will have the right to opt out again.
What do I do if I want to stay in the Kingfisher Pension Scheme?

If you want to stay in the Scheme then you don't need to do anything, but it's recommended that you read through the information about the Scheme on this site and the plan documents.
Why have I been enrolled again?

The Company is required (by law) to enrol you every three years if you’re still eligible and not a current member of the pension plan. That’s as long as you’re between 22 and below State Pension age, and are earning over the earnings threshold amount.