We are one of the UK’s strongest insurance companies
We have a strong regulatory capital balance sheet with surplus Solvency II capital of £9.2 billion (as at 30 June 2022) and a well-diversified investment portfolio. We operate one of the largest balance sheets in the UK annuity market and are rated AA- by Standard & Poor’s, Aa3 by Moody’s and AA- by Fitch.
We are an experienced and trusted counterparty
We have insured over 3,500 pension schemes. Our institutional and retail retirement businesses provide income and security in retirement to over 1 million people. We have a strong execution and implementation track record. In 2021, we wrote £6.2 billion of UK bulk annuity business including, two buy-ins totalling £800 million with the TUI Group UK Pension Trust, a £760 million buy-in with the Sanofi Pension Scheme and a £650 million buy-in with the Mitchells & Butlers Executive Pension Plan. In addition, we completed 31 sub - £100 million buy-in and buyout transactions, underlining our commitment to support pension schemes of all sizes.
We will look after your members
We pride ourselves on the high level of service that we deliver to our customers. We do not outsource our administration functions to third parties and value the direct relationships that we have with our customers.
We measure customer satisfaction through after-call surveys to ensure that members receive the highest standards of service when they interact with us. Our after-call surveys are run by Watermelon and our average Net Promoter Score (NPS) in 2021 was +73.
We are committed to the pension risk transfer market
We were one of the first bulk annuity providers in the UK and have worked with trustees and companies for over 35 years to better secure and protect their members’ benefits. Our business forms an important part of Legal & General’s overall growth strategy and is a key component of our ambition to continue to be a long term investor in projects that are both socially and economically useful.