Need to speak to us?
Here's how to get in touch
Keeping in touch
Here's how you can contact us for any type of enquiry or complaint.
If you’re not receiving pension benefits
Call us
0345 077 8778
We're open Monday to Friday, from 9am to 5pm.
Calls may be recorded and monitored.
Email us
Please don't email any personal, financial or banking information as this isn't a secure method of communication
Write to us
DB Retirement Team
Legal & General Assurance Society Ltd
City Park
The Droveway
Hove
BN3 7PY
If you’re receiving pension benefits
Call us
0345 766 0813
We're open Monday to Friday, from 9am to 5pm.
Calls may be recorded and monitored.
Email us
Please don't email any personal, financial or banking information as this isn't a secure method of communication
Write to us
DB Retirement Team
Legal & General Assurance Society Ltd
Customer Payment Services
PO Box 809
Cardiff
CF24 0YL
Further support
Pension wise
Pension Wise is a government service from Money Helper that offers free, impartial guidance on a range of financial matters, including pensions.
You can make an appointment with their pension specialists online or in person.
Find a financial adviser
Here are some useful links to help you find some independent advice.
Financial Conduct Authority
We’re regulated by the Financial Conduct Authority (FCA) who regulate financial services firms and markets in the UK to ensure honesty, fairness, and effective competition.
It protects consumers, maintains market integrity, and promotes innovation while holding firms accountable for misconduct.