Contact us.

To help you get through to the right team, please choose who you would like to speak to from the phone numbers below.

You can also find the team you need to speak to from your policy number
If you would prefer to write to us, please take a look at our address details.

Because we want to make sure we're doing a good job, we may record and monitor calls.
If you are an existing customer, please have your policy/plan number and documentation to hand when calling.

Investments
New customers 0800 027 7169 8.30am to 6.00pm,
Monday to Friday
ISA and unit trust - existing customers 0370 050 0955* 8.30am to 6.00pm,
Monday to Friday
Investment Contact Centre

Includes Investment Bonds, Endowments and Whole of Life
0370 050 0263* 9am to 5pm,
Monday to Friday
Pensions
Pensions Contact Centre

Includes new customers, Personal Pension, Stakeholder Pensions
03459 932 584* 9am to 5pm,
Monday to Friday
Pensions set up through your employer 0345 070 8686** 8.30am to 7pm,
Monday to Friday
9am to 12 noon, Saturday
If you're age 55 or over and thinking of retiring
within the next 3 months
0800 048 2446 9am to 5pm,
Monday to Friday
RETIREMENT
For more information on retirement options 0800 107 3481 9am to 5pm,
Monday to Friday
To get a Pension Annuity quote 0800 107 3482 9am to 5pm,
Monday to Friday
To get a Fixed Term Retirement Plan quote 0800 107 3483 9am to 5pm,
Monday to Friday
To get a Cash-Out Retirement Plan quote 0800 107 3483 9am to 5pm,
Monday to Friday
Existing annuities customers 01737 375151 9am to 5pm,
Monday to Friday
Life cover
Get a life insurance quote 0800 316 5591 8am to 8pm,
Monday to Friday
9am to 5pm, Saturday
Get an Over 50s life insurance quote 0800 316 8435 8am to 8pm,
Monday to Friday
9am to 5pm, Saturday
Make a claim:

Bereavement
Critical illness
Terminal illness
Waiver of premium
Income Protection


0800 137 101
0800 068 0789
0800 137 101
0800 027 9830
0800 027 9830


9am to 5pm,
Monday to Friday
Existing life insurance customer 0370 010 4080* 8.30am to 6.00pm,
Monday to Friday
9am to 1pm, Saturday
Need advice on Income Protection or Mortgage Payment Protection 0800 316 4679 8.30am to 6.30pm,
Monday to Friday
Helpline for IFAs 0345 270 7010** 9am to 5pm,
Monday to Friday
Overseas policyholder +44 29 2027 6014 8.30am to 6.00pm,
Monday to Friday
9am to 1pm, Saturday
Home insurance
New customer - Home insurance 0800 027 7161 9am to 8pm,
Monday to Thursday
9am to 6pm, Friday
9am to 5pm, Saturday
Existing home insurance customer 0370 900 3110* 8am to 8pm,
Monday to Thursday
8am to 6pm, Friday
9am to 1pm, Saturday
Claim line 0370 900 5565* 24 hours
Family legal protection (existing FLP customers only) 0370 050 0962* 24 hours
Mortgages
Legal & General Bank Mortgages (existing customers only) 0845 609 9610** 8.30am to 5.30pm,
Monday to Friday
Mortgage advice 0800 035 9820** 9am to 5pm,
Monday to Friday
Valuation and property surveying service 0845 200 2046** 9am to 5pm,
Monday to Friday
Internet Support Team
Need help with My Accounts? 0345 073 0785** 8.30am to 6.00pm,
Monday to Friday
Bereavements
Bonds and Pensions 0370 050 0263* 9am to 5pm,
Monday to Friday
Life policies (starting with 00, 01, 02, UK and 0M0) 0800 137 101 9.00am to 5.30pm,
Monday to Friday
Investment policies (policies starting with US) 0800 027 5400 9am to 5pm,
Monday to Friday
ISAs and Unit Trusts (6 or 8 digit account numbers) 0370 050 0955* 9am to 6pm,
Monday to Friday
Overseas customers
Need to reach us from another country? +44 1737 370 370** 8.00am to 6.00pm,
Monday to Friday

Call charges

*Calls to these numbers will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider.  Call charges will vary between telephone providers.  These numbers may not be available from outside the UK.

** Call charges will vary. 

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Information for with profits customers

If you have a with profits policy such as a pension, bond or endowment you can find out more here.

Pension questions.

We've put together responses to common questions, including how to turn your pension fund(s) into a regular income.

Write to us

You can contact us by email or post. Take a look at our address details.