To help you get through to the right team, please choose who you would like to speak to from the phone numbers below.
You can also find the team you need to speak to from your policy number.
Because we want to make sure we're doing a good job, we may record and monitor calls.
If you are an existing customer, please have your policy / plan number and documentation to hand when calling.
| Investments | ||
|---|---|---|
| New customer | 0800 027 7169 | 8.30am to 6.00pm, Monday to Friday |
| ISA and unit trust - existing customer | 0370 050 0955* | 8.30am to 6.00pm, Monday to Friday |
| Bonds - existing customer | 0370 050 0263* | 9am to 5pm, Monday to Friday |
| Pensions | ||
| Individual personal pensions, including Stakeholder pensions for individuals (new customer), or payment enquiries | 0345 993 2584* | 9am to 5pm, Monday to Friday |
| Company pensions for employers | 0845 070 8686** | 8.30am to 7pm, Monday to Friday 9am to 12 noon, Saturday |
| With Profits | ||
| With Profits endowments | 0370 333 3683* | 9am to 5pm, Monday to Friday |
| With Profits Bonds (starting with 00, UK or US) | 0370 333 3683* | 9am to 5pm, Monday to Friday |
| With Profits Bonds (starting with 3) | 0370 050 0263* | 9am to 5pm, Monday to Friday |
| With Profits Pensions | 0370 050 0263* (individual personal pensions only) | 9am to 5pm, Monday to Friday |
| Annuities | ||
| Annuities (new customer) | 0800 048 0302 | 9am to 5pm, Monday to Friday |
| Annuities (existing customer) | 01737 375151 | 9am to 5pm, Monday to Friday |
| Life cover | ||
| New customer | 0800 316 5591 | 8am to 10pm, Monday to Friday 9am to 5pm, Saturday |
| New quote for over 50s life insurance plan | 0800 316 8435 | 8am to 8pm, Monday to Friday 9am to 5pm, Saturday |
| Existing customer | 0370 010 4080* | 8.30am to 6.00pm, Monday to Friday 9am to 1pm, Saturday |
| Need advice on Income Protection or Mortgage Payment Protection | 0800 316 4679 | 8.30am to 6.30pm, Monday to Friday |
| Helpline for IFA’s | 0845 270 7010** | 9am to 5pm, Monday to Friday |
| Overseas policyholder | +44 29 2027 6014 | 8.30am to 6.00pm, Monday to Friday 9am to 1pm, Saturday |
| Home insurance | ||
| New customer | 0800 027 7161 | 8am to 8pm, Monday to Thursday 8am to 6pm, Friday 9am to 1pm, Saturday |
| Existing customer | 0370 900 3110* | 8am to 8pm, Monday to Thursday 8am to 6pm, Friday 9am to 1pm, Saturday |
| Claim line | 0370 900 5565* | 24 hours |
| Mortgages | ||
| Legal & General Bank Mortgages (existing customers only) | 0191 279 8575 | 8.30am to 5.30pm, Monday to Friday |
| Internet Support Team | ||
| Need help with My Accounts? | 0845 073 0785** | 8.30am to 6.00pm, Monday to Friday |
| Bereavements | ||
| Life policies (starting with 00, 01, 02, UK and 0M0) | 0800 137 101 | 9.00am to 5.30pm, Monday to Friday |
| Investment policies (policies starting with US) | 0800 027 5400 | 9.00am to 5.30pm, Monday to Friday |
| ISAs and Unit Trusts (6 or 8 digit account numbers) | 0370 050 0955* | 9am to 6pm, Monday to Friday |
| Overseas customers | ||
| Need to reach us from another country? | +44 1737 370 370** | 8.00am to 6.00pm, Monday to Friday |
*Calls to these numbers will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. These numbers may not be available from outside the UK.
** Call charges will vary.
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Find the team you need from your policy number
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If you have a with profits policy such as a pension, bond or endowment you can find out more here.
We've put together responses to common questions, including how to go about turning your pension fund(s) into a regular income.
We offer a series of ISA investment funds that can help you make the most of your ISA allowance.