Insurance FAQs

Further support

  • Stay ahead of scams

    Stay ahead of scams

    We do everything we can to protect your money, but it's important you stay alert to avoid scams.

    If you think you've been affected by fraud, you should contact Action Fraud police on:

    0300 123 2040

    or call the police directly on 101.

    You can also contact us on 0800 096 6959 or, for more general help and advice about scams, please click below.

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  • Bereavement support

    Help when you need it

    Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.

    We're here to guide you through each step:

    • How to let us know
    • Which documents you'll need
    • What happens next
    • How to contact us if you need any help.
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  • Making a complaint

    Let us know something has gone wrong

    We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.

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  • Cost of living crisis

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    Cost of living crisis

    We know that life is difficult for some right now. We want to do all we can to help, so we've put together this quick guide to the cost of living crisis, including what it means for your family finances and insurance needs.