Arranging long-term care for a loved one, whether they are moving into a retirement home, retirement village or require in-home care, can be challenging and expensive. We're here to help you understand the costs involved and provide help and support.
- Free initial 15 minute consultation to answer any simple care questions you have - no cost, no obligation.
- Find out if you're eligible for state support and your suitability for financial advice.
- More detailed advice and practical support available.
Whether you just need answers to a few pressing questions, or support finding a care home and understanding the costs, our Care Concierge service can help.
Making decisions about care
Setting up a Power of Attorney ensures your wishes are at the centre of any decisions made about your care.
Types of care
Whether you need a helping hand around the house or more specialist care, there are lots of support options available to help you stay in your own home.
Finding care
Knowing what care you need and how to find it isn’t always easy. We’ll show you how to find the right help when you need it.
Paying for care
Find out what financial support is available to help you pay for care, and what your options are if you need to cover the costs yourself.
Our care helpline
If you need information on finding or funding your care, our team of care experts are on hand to guide you through the later life care process. Your first telephone consultation is free. It can last up to 15 minutes and there’s no need to proceed with any further services afterwards. Call us on
Freephone 0800 086 8170 or email us*
Monday to Friday 9am – 5pm
We may monitor and record calls
What care means to your partner
If you’re being cared for at home or in a care home, it’s good to know exactly what support is available for your partner or spouse.
Local authority funding for your care needs
Find out how your local authority could help with your care costs.
Arranging respite care and temporary support
Short-term respite care might be just the thing to help you to recover after a stay in hospital or give an unpaid carer the break they need.
Help to pay for care: benefits
Here, we’ll explain what benefits are available to give you a little extra help if you need care.
*If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you because email is not a secure method of communication.