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Care and support

To help you navigate your care journey we've pulled together an overview of the different types of care and financial support available. We also have our Care Costs Calculator, which can help you work out how much it might all cost.

Are you a Legal & General customer?

If you are a Legal & General customer you have free access to our Care Concierge service. Our Care Experts can provide you with expert information and guidance to help you understand, find and fund your care. 

Choose from a variety of care options

If you need care and support at home, a good first step is to ask your local authority for a free care assessment. They’ll look at your care needs and finances to see what level of support you need and how it could be paid for.

Even if you’re planning to pay for care yourself, it can still be very useful because it’ll help you decide what care is best for you.

Find my local authority

Having experienced carers visit regularly or stay with you is a good way to get support while keeping your independence. Whether it’s help preparing meals, taking medication or just washing and getting dressed, you’ll be cared for where you’re most comfortable.

Visiting care

You can arrange for carers to drop by your home regularly through a care agency. When you first get in touch, they’ll meet with you to get to know your needs and set out a care plan that’s right for you.

Live-in Care

If you need support throughout the day and night but don’t want to move into a care home, live-in care could be a good choice. If you have a spare bedroom, a trained carer can live with you and be on hand. But it can be expensive, with fees often more than £1,000 per week.

If you’re looking more for domestic help around the home and don’t need a personal care specialist, a live-in Personal Assistant could be a more affordable option.

Checking care providers

Checking care providers

All UK personal care providers must register with their national care regulator. They must follow a strict code of conduct and have regular inspections of their service. Each UK regulator has a website where you can check individual care providers and see their latest inspection reports.

England – Care Quality Commission (CQC)
Wales – Care Inspectorate Wales
Scotland – Care Inspectorate
Northern Ireland – Regulation and Quality Improvement Authority (RQIA)

Ask all the questions you want

It’s important that you’re totally comfortable with and know what to expect from your care provider, so ask as many questions as you want to. Here are some ideas to get you started:

Questions for care at home providers

  • What background checks do your carers go through?
  • Will I always have the same carer? What happens when they go on holiday or are sick?
  • How will the carer get access to the house if I can’t let them in?
  • What if I don't get on with my carer?
  • What's the hourly cost and does this go up on weekends/bank holidays?

Questions for care homes

  • Are there set visiting hours or can people stop by at any time?
  • What happens if my care needs increase?
  • Can I try the food before I decide?
  • How did your most recent inspection go?
  • How are you continually improving your residential environment?

Care home and in-home care costs

Many people needing care find they’ll have to cover some or all of the costs themselves, which can be daunting. Thinking them through in advance will help you choose your next steps carefully. That can even stop you having to move to a new care provider later on if your care needs change.

In-home care costs

The United Kingdom Homecare Association (UKHCA) calculated a minimum price for homecare of £28.53 per hour. It covers the UK Living Wage for careworkers, and includes their travel time, mileage and wage-related costs. The rate also includes a minimum payment towards running a care business at a financially sustainable level.

Care home costs

Care home fees can be significant, though they will vary depending on where you live and what your needs are. In many homes you can expect to pay more than £1,000 per week, in fact the average weekly cost for a private payer in a residential care home is approximately £1,100 per week. This average increases to over £1,400 where nursing care is required.

Ways of paying for care

There are several different ways of paying for care, depending on your financial situation and health needs. The main options are:

In England, if you have savings of less than £23,250, you may be able to get financial help from your local authority. They’ll assess your income and assets, looking at the value of any:

  • Savings, including ISAs
  • Stocks and shares
  • Second homes or buy-to-let properties
  • Investments with a ‘cash-in’ value
  • Your property if you’re moving to a care home and the home isn’t occupied by a spouse/partner, or a relative who’s over 60 or disabled

If you do have more than £23,250 in assets, you’ll be considered a ‘self-funder’ and you’ll need to cover the full cost of your care.

If the NHS agrees you have a ‘primary health need’ Continuing Healthcare funding will meet your care costs. It covers long-term, complex health needs that demand more than basic personal care. It could pay care home fees or the cost of care in your own home.

Your eligibility isn’t based on you having a particular type of medical condition. It’s about whether a major part of your care is to support your health needs or prevent them from getting worse. Being frail, for example, isn’t enough on its own to qualify for Continuing Healthcare.

If you aren’t eligible for Continuing Healthcare but do need to live in a nursing home, the NHS will make a payment directly to help cover the cost of your nursing care. It’s called an NHS Funded Nursing Payment.

If you aren’t eligible for support from your local authority or the NHS, then you’ll probably need to meet the cost of your care yourself. But you may be entitled to Attendance Allowance (if you’re of State Pension age) or Personal Independence Payment (if you’re of working age). Both are non means-tested benefits paid by the Department for Work and Pensions. It’s for those who have care and support needs, with the Personal Independence Payment (PIP) also having an amount for those with limited mobility. If you are already receiving Disability Living Allowance (which is being phased out for PIP) you won’t be able to also claim PIP or Attendance Allowance.

You could also talk with a care fees specialist Independent Financial Adviser (IFA). They can discuss financial products that could help cover your care costs. To see if you might benefit from a conversation with an IFA, you can use our Care Costs Calculator, accessible below.

People sometimes think about giving away some of their savings, income or property to reduce the amount they’ll need to pay towards their care. But a local authority can refuse to pay for your care or ask you to repay care costs if they think you’ve done this.

To make sure you’re eligible for financial help, your local council will check you haven’t intentionally reduced your assets by looking at two things:

  • Motive - When you gave away or moved your asset, was avoiding paying for care the reason, or a significant factor in your decision?
  • Timing - At the time, were you fit and healthy, with no way to see a future need for care?

Examples of depriving yourself of assets might include selling an asset for less than it’s worth (your home, for example), giving money away as gifts or buying something expensive and unnecessary.

If the local authority feel you have deprived yourself of an asset they might treat you as though you still own it or may attempt to recover the assets from the person it was given to.

Deprivation of Assets is treated on a case by case basis by local authorities. The above are only examples of how a deprivation may be treated. If you want to discuss your own finances in greater detail, we’d suggest seeking specialist financial or legal advice

Our quick and easy Care Costs Calculator

Our calculator can help you understand how you could pay for your care in just five easy steps

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Using a Lifetime Mortgage to pay for your care

To chat about releasing equity from your home and see how it could help pay for your care, call us on:

0808 273 9615

Lifetime mortgages are for homeowners aged 50 or over and is type of equity release, which is a loan secured against your home.

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