Contact us about your later life mortgage
Manage your lifetime mortgage
Frequently asked questions
You can apply for additional money from your drawdown facility by completing our lifetime mortgage drawdown application form. It's a good idea to visit our drawdown application page first to make sure you understand the process and if it's right for you.
If you would like to make a partial repayment on your lifetime mortgage, please call us on 03330 048 444. We're available 8:30am - 5:30pm, Monday to Friday. Calls may be recorded and monitored, and call charges will vary. It's a good idea to visit our partial repayments page first to make sure you understand the process and if it's right for you.
To repay your lifetime mortgage in full, complete our online form to request a redemption statement. It's important to read our repayments page first though, to make sure repaying your lifetime mortgage is right for you.
To enquire about a Further Advance on your lifetime mortgage, please complete our Further Advance form. It's a good idea to visit our Further Advance page first, to make sure it's right for you.
To transfer your lifetime mortgage to a new home - known as porting - please complete our porting enquiry form. It's a good idea to visit our moving home page first to make sure you understand the process and if it's right for you.
To let us know that a customer has died, please complete our bereavement notification form. All we need to start the process is the full name, date of birth and address of the deceased, and the date of their death.
Please return the form to us by:
- email: customerservices@landghomefinance.com
- post: Customer Services, Legal & General Home Finance, PO BOX 17225, Solihull, B91 1US
To speak to us about your lifetime mortgage you can:
- call us on 03330 048 444
- email us at customerservices@landghomefinance.com
We're available 8:30am - 5:30pm, Monday to Friday. Calls may be recorded and monitored, and call charges will vary.
Our postal address is:
Customer Services
Legal & General Home Finance
PO Box 17225
Solihull
B91 9US
Visit our Power of Attorney page to find information on the documents we'll need to register your Power of Attorney, and how to send them to us.
We know that sometimes things can go wrong. If there’s a problem, please let us know and we’ll try to fix it as soon as possible. To get in touch please contact us by:
- phone: 03330 048 444
- email: complaints@landghomefinance.com
We're available 8:30am - 5:30pm, Monday to Friday. Calls may be recorded and monitored, and call charges will vary.
Our postal address is:
Customer Services
Legal & General Home Finance
PO Box 17225
Solihull
B91 9US
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re not happy with our response, you can ask the Financial Ombudsman Service for an independent review. You can get in touch with them by:
- phone: 0800 023 4567 or 0300 123 9123
- email: complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
If you're unhappy with the advice you've received from Legal & General Financial Advice, please let us know and we’ll try to fix it as soon as possible. To get in touch please contact us by:
- phone: 0121 221 2769
- email: complaints.LGFA@landg.com
We're available 8:30am - 8pm, Monday to Friday and 9am - 1pm, Saturday. Calls may be recorded and monitored, and call charges will vary.
Our postal address is:
Customer Services
Legal & General Financial Advice
PO Box 17225
Solihull
B91 9US
Request a call back about our later life mortgages
If you'd like us to call you about our later life mortgages, please complete your full name and phone number. You can also provide your email address if you’d like to opt in to receiving emails about our products and services.
Details on how we process your information can be found in our privacy notice.