Contact us about Later life mortgages
Existing customers
How to get in touch
Drawdown and Repayments
Lifetime mortgage drawdown
Our Lifetime Mortgages give you the option to take less than the maximum amount you're eligible for when you take out the initial loan. If you’ve chosen to take less, you may be able to borrow more as and when you need it. Any additional borrowing will be secured against your home and will be based on the terms available from us at the time you apply.
Optional partial repayment
You can choose to make an Optional Partial Repayment at any time if you have our Flexible Lifetime Mortgage or if you’ve stopped making monthly interest payments on your Optional Payment Lifetime Mortgage. Each year, the Optional Partial Repayment feature allows you to repay up to 10% of the total amount you've borrowed, without making an Early Repayment Charge.
Partial repayment
You can make partial repayments in excess of the Optional Partial Repayment limit, 12 months after your lifetime mortgage completes. This will be treated in the same way as an Optional Partial Repayment, however you may have to pay an Early Repayment Charge.
Repaying your lifetime mortgage early
If you wish to repay a lifetime mortgage early, you may have to pay an Early Repayment Charge but this won't be more than the amount shown in the Offer of Loan. You can request a redemption statement via our online form.
Learn more about equity release
Equity release vs remortgage for home improvements
How Lillian turned a chapel into her forever home
Helping your loved ones onto the property ladder
Accessibility
We want to provide you with a service that suits your needs; if you have a disability or long-term health condition we have services available to make sure you get information your preferred way.
New customers
I need to discuss Later Life Mortgages
To have a chat about your options for releasing equity from your home, or taking out a Retirement Interest Only Mortgage, call us on:
0808 163 7522
Monday to Friday, 9am to 6pm
Saturday 9am to 1pm.
Calls may be recorded and monitored.
A later life mortgage is a loan secured on your home.
Over 55s
With a Retirement Interest Only Mortgage, as a last resort, your home may be repossessed if you do not keep up with payments.
Request a call back about our later life mortgages
If you'd like us to call you about our later life mortgages, please complete your full name and phone number. You can also provide your email address if you’d like to opt in to receiving emails about our products and services.
Details on how we process your information can be found in our privacy policy.
Resources
Power of Attorney
Please visit our Power of Attorney for lifetime mortgage page for more information on how to register a power of attorney.
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
If it's not a later life mortgage product, or our advice service you're complaining about, please go to our main making a complaint contact page.
Making a complaint - our advice
Use the information below to make a complaint about a Legal & General Financial Advice. A complaint to Legal & General Financial Advice could cover: if you're unhappy with the advice you received, the conduct and customer service of the adviser or call handler, or if you have a complaint about our policies.
The Financial Ombudsman Service
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.
The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
How to contact the Financial Ombudsman Service
- Visit their website: financial-ombudsman.org.uk
- Fill in the Financial Ombudsman online complaint form
- Or use the contact details below:
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right