Existing customers
I have a general enquiry
How to get in touch
customerservices@landghomefinance.com
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.
Phone
03330 048444
We're open 8:30am - 5:30pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
Post
You can write to us at:
Customer Services
Legal & General Home Finance
PO Box 17225
Solihull
B91 9US
I want to know about drawdown and/or repayments
Drawdown and Repayments
Lifetime mortgage drawdown
Our Lifetime Mortgages give you the option to take less than the maximum amount you're eligible for when you take out the initial loan. If you’ve chosen to take less, you may be able to borrow more as and when you need it. Any additional borrowing will be secured against your home and will be based on the terms available from us at the time you apply.
Optional partial repayment
You can choose to make an Optional Partial Repayment at any time if you have our Flexible Lifetime Mortgage or if you’ve stopped making monthly interest payments on your Optional Payment Lifetime Mortgage. Each year, the Optional Partial Repayment feature allows you to repay up to 10% of the total amount you've borrowed, without making an Early Repayment Charge.
Partial repayment
You can make partial repayments in excess of the Optional Partial Repayment limit, 12 months after your lifetime mortgage completes. This will be treated in the same way as an Optional Partial Repayment, however you may have to pay an Early Repayment Charge.
Repaying your lifetime mortgage early
If you wish to repay a lifetime mortgage early, you may have to pay an Early Repayment Charge but this won't be more than the amount shown in the Offer of Loan. You can request a redemption statement via our online form.
Learn more about equity release
Equity release vs remortgage for home improvements
Considering borrowing on your mortgage for home improvements? Equity release could also help fund your renovation plans.
How Lillian turned a chapel into her forever home
Find out how Lillian converted a former chapel into her forever home with a Legal & General Lifetime Mortgage. And use our equity release calculator to see how much tax-free cash you could access.
Helping your loved ones onto the property ladder
Helping a loved one onto the housing ladder is something most of us wish we could do. But for many young people today, buying a property can seem just out of reach, forcing them into renting or living at home well into their 30s
I would like accessibility support
Accessibility
We want to provide you with a service that suits your needs; if you have a disability or long-term health condition we have services available to make sure you get information your preferred way.
How we can help you
For our Lifetime Mortgage and Retirement Interest-Only Mortgage products we can provide the following:
- Large print
- Braille
- Audio tape or CD communications
Phone
03330 048444
We're open 8:30am - 5:30pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
Post
You can write to us at:
Customer Services
Legal & General Home Finance
PO Box 17225
Solihull
B91 9US
New customers
I need to discuss Later Life Mortgages
To have a chat about your options for releasing equity from your home, or taking out a Retirement Interest Only Mortgage, call us on:
0808 163 7522
Monday to Friday, 9am to 6pm
Saturday 9am to 1pm.
Calls may be recorded and monitored.
Alternatively, you can request a call back from one of our advisers who will be happy to help you.
A later life mortgage is a loan secured on your home.
Over 55s
With a Retirement Interest Only Mortgage, as a last resort, your home may be repossessed if you do not keep up with payments
I want to request a call back
Resources
I need to discuss power of attorney
Please visit our Power of Attorney for lifetime mortgage page for more information on how to register a power of attorney.
Power of Attorney
customerservices@landghomefinance.com
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.
Phone
03330 048444
We're open 8:30am - 5:30pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
I want to make a complaint
Making a complaint
We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.
After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.
If it's not a later life mortgage product, or our advice service you're complaining about, please go to our main making a complaint contact page.
complaints@landghomefinance.com
Please put your contact number in your email, so we can call you about your complaint.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.
Phone
03330 048444
We're open 8:30am - 5:30pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
Post
You can write to us at:
Customer Outcomes Manager
Legal & General Home Finance
PO Box 17225
Solihull
B91 9US
Making a complaint - our advice
Use the information below to make a complaint about a Legal & General Financial Advice. A complaint to Legal & General Financial Advice could cover: if you're unhappy with the advice you received, the conduct and customer service of the adviser or call handler, or if you have a complaint about our policies.
Please include your phone number, so we can call you about your email Monday to Friday between 9.30am to 6pm.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.
Phone
0121 221 2769
We're open 8:30am - 8pm, Monday to Friday.
Saturday 9am to 1pm.
Calls may be recorded and monitored.
Call charges will vary.
Post
You can write to us at:
Customer Outcomes Manager
Legal & General Home Finance
PO Box 17225
Solihull
B91 9US
The Financial Ombudsman Service
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.
The Financial Ombudsman Service may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
How to contact the Financial Ombudsman Service
- Visit their website: financial-ombudsman.org.uk
- Fill in the Financial Ombudsman online complaint form
- Or use the contact details below:
Phone
0800 023 4567
or
0300 123 9123
Post
Please address your letter to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Our principles
To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:
- We’ll treat you as an individual and with consideration.
- We’ll empathise with your concerns and respond quickly.
- We know your time is valuable, so we won’t waste it.
- The person you speak to will be able to help with your complaint.
- We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
- We’ll do everything we can do to resolve your complaint.
- We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
- We want you to tell us what you think.
- We’ll aim to learn from what you tell us and take action to put things right.
I'd like information about my rights in the privacy policy
How to get in touch
gdprescalationinbox@landghomefinance.com
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.
Phone
03330 048444
(Option 1)
We're open 8:30am - 5:30pm, Monday to Friday.
Calls may be recorded and monitored.
Call charges will vary.
Post
You can write to us at:
Legal & General Home Finance
PO BOX 17225
Sollihull
B91 9US