Important customer notice
For customers who opened accounts before 2022
The transfer of the administration of our personal investing business to Fidelity is complete. Find out more
Please be aware, as a result of the transfer of our personal investing business to Fidelity, we have limited some of our services for customers:
- We are no longer accepting new customer applications for ISAs, Junior ISA or Investment Accounts.
- You can no longer set up a new Direct Debit.
- You can no longer register for My Account.
If you’re an existing customer with an ISA, Junior ISA and/or Investment Account (also called Unit Trust), and your investment is remaining with us at this time, your terms and conditions changed on 6 April 2022. We no longer accept new payments into any existing ISA or Junior ISA investments. However, Investment Account holders can continue to top-up their investments. If you are impacted by this change, we have written to you with full details. You can view a copy of the updated terms and conditions here.
If you already manage your investment(s) through My Account, you can continue to do this by logging in as usual. Otherwise please contact us on 0370 998 0010 from the UK, or +44 (0) 2920 276 998 for international calls.*
*Open Monday to Friday 9am to 5pm. For international calls, call charges will vary. We will record and monitor calls.
Policy or investor support
Help with My Account
If you've got any questions about My Account, our Web Support Team will be happy to help.
You can call us on 0345 073 0785.
Subject Access Requests and data protection
You can check how we collect, store and use your personal data in our Data Privacy Notice. You can also get in touch with us to learn more about how we protect and use your information.
Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.
We're here to guide you through each step:
- How to let us know
- Which documents you'll need
- What happens next
- How to contact us if you need any help.
Let us know something has gone wrong
We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.
We'll do everything we can to protect your money, but it's very important for you to stay alert to avoid pension and investment scams.
Keep your financial information safe and be careful about entering into an investment.