Investment support
Need help tracking down a lost ISA and/or other investment?
Important information for customers who opened accounts before 2022:
Matured investments and Cash ISAs
These investments have closed.
If you hold any of these and haven’t heard from us about the closure, please click below for more information about your options and how to get in touch.
Investment Accounts and Stocks & Shares ISAs
These investments were closed on 4 March 2024.
You can check the current terms and conditions for details of the investment(s).
If you hold one or more of these investments and have not heard from us about the closure, or if you hold a Junior ISA, please get in touch at the earliest opportunity to discuss your options – our details are in the link below.
Investments transferred to Fidelity
All transfers of investments were completed in December 2021.
If your investment(s) has been transferred, you’ll find lots more information by clicking below.
You’ll also find contact details for Fidelity, who now administer your accounts.
Investments FAQs
Further support
Stay ahead of scams
We do everything we can to protect your money, but it's important you stay alert to avoid scams.
If you think you've been affected by fraud, you should contact Action Fraud police on:
0300 123 2040
or call the police directly on 101.
You can also contact us on 0800 096 6959 or, for more general help and advice about scams, please click below.
Help when you need it
Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.
We're here to guide you through each step:
- How to let us know
- Which documents you'll need
- What happens next
- How to contact us if you need any help.
Let us know something has gone wrong
We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.
Risk warning
Please remember the value of your investment and any income from it may fall as well as rise and is not guaranteed. You may get back less than you invest. Tax rules may change in the future and their tax advantages depend on your individual circumstances.