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Investment support

Need help tracking down a lost ISA and/or other investment?

Important information for customers who opened accounts before 2022:

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Matured investments and Cash ISAs

These investments have closed.

If you hold any of these and haven’t heard from us about the closure, please click below for more information about your options and how to get in touch.

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Investment Accounts and Stocks & Shares ISAs

These investments were closed on 4 March 2024.

You can check the current terms and conditions for details of the investment(s).

If you hold one or more of these investments and have not heard from us about the closure, or if you hold a Junior ISA, please get in touch at the earliest opportunity to discuss your options – our details are in the link below.

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Investments transferred to Fidelity

All transfers of investments were completed in December 2021.

If your investment(s) has been transferred, you’ll find lots more information by clicking below.

You’ll also find contact details for Fidelity, who now administer your accounts.

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Investments FAQs

Further support

Contact us

For general product enquiries, to discuss a claim, or to make changes to an existing policy.

Risk warning

Please remember the value of your investment and any income from it may fall as well as rise and is not guaranteed. You may get back less than you invest. Tax rules may change in the future and their tax advantages depend on your individual circumstances.