Important customer notice

We’re transferring the administration of our personal investing business to Fidelity which we expect to complete by the end of 2021. Find out more

If you’re an existing customer with an ISA, Junior ISA (JISA) and/or General Investment Account (GIA), and your investment(s) is remaining with us at this time, you can continue to add monies to it. If you already manage your investment(s) through My Account, you can do this by logging in as usual. Otherwise, you can contact us.

However, please be aware, as a result of the transfer of our personal investing business to Fidelity, we have limited some of our services for customers:

  • We're no longer accepting new customer applications for ISAs, JISAs or GIAs.
  • You can no longer set up a new Direct Debit.
  • You can no longer register for My Account.

Browse by topic

  • Policy or investor support

    Help with My Account

    If you've got any questions about My Account, our Web Support Team will be happy to help. 
    You can call us on 0345 073 0785.

    Subject Access Requests and data protection

    You can check how we collect, store and use your personal data in our Data Privacy Notice. You can also get in touch with us to learn more about how we protect and use your information.

  • Bereavement support

    Bereavement support

    Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.

    We're here to guide you through each step:

    • How to let us know
    • Which documents you'll need
    • What happens next
    • How to contact us if you need any help.
  • Complaints

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    Let us know something has gone wrong

    We work hard to give you the best possible service but if we've let you down, please tell us. We'll try to make things right as quickly as we can.

Stay a step ahead of scams

We'll do everything we can to protect your money, but it's very important for you to stay alert to avoid pension and investment scams. 

Keep your financial information safe and be careful about entering into an investment.

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