Life Cover support
Find the answer to a question or more information about life cover you have in place with us.
Lifetime mortgages support
Find out what your options are if your circumstances change or if you’d like to make a payment.
Insurance support
Find the answer to a question or more information about insurance you have in place with us.
Investment support
Please start by selecting one of the options from the list below, so we can help you find the answer to your question.
Investment Bonds support
Find more information about our Investment Bonds products, daily life fund prices and distribution rates, and information on fund switching.
Pension support
Find more information or the answer to a question about a pension you have with us.
With Profits support
Find more information or the answer to a question about a with profits bond or pension you have with us.
Retirement support
Getting in contact with us is easy – you can email us, phone or write.
Forms
Find the most commonly requested customer service forms to help you service your bonds, pensions and change your address.
My Account
Login to My Account
For the majority of our products, the easiest way to access your product details is online through our customer self-service system, My Account.
Here you can view your policy details, update your personal information and send us a secure message.
Register for My Account
If you haven't used My Account before, you'll need to register. It only takes a couple of minutes and all you need is your policy number.
Exclusive offers for you
You already trust us with some of your financial needs, so if you're looking for quality insurance from an award winning provider, why not make the most of our exclusive customer offers.
Beware of scams
Pension and investments scams continue to be a threat in the UK, and you should ensure that you're very careful before giving out your information or entering into an investment. The Money Advice Service provides information that will help you identify these sorts of scams and how to try and avoid them.
In some circumstances we may need to make a payment to you in respect of a plan you hold with us, or one that you have previously held. If this happens, we may contact you and ask for your bank details. To ensure that this request is legitimate, you can contact us on 03700 500 263 to verify it and provide any information over the phone.
Protecting your data
Learn more about The General Data Protection Regulation (GDPR) and what it means for you.