Help when you need it

When you've lost someone, just the idea of organising finances can be overwhelming and upsetting.

We'll do everything we can to make it as simple as possible and give you all the help you need.

What happens next?

We're here to guide you through each step

The first thing to do is let us know that someone has passed away.

You'll find all the contact details for our different products below.

You’ll need to provide us with some documents and information.

Once we have all the information we need, we'll take it from there and keep you updated every step of the way.

Ways to get in touch

Select from the list to find contact details for each product.

Complete our online Bereavement Notification Form

Annuities and Retirement Income online form

This is specifically for Annuities and Retirement Income products only.

If they have a Defined Benefit Pension, Workplace Pension, Personal Pension or a Self-Invested Personal Pension please refer to the information provided for those products, as they will need to be notified separately.

Speak to us

UK: 0345 026 3858

Overseas: 01737 375151

Monday to Friday
9am to 5pm

Call charges will vary. Calls may be monitored and recorded.

Write to us

Please complete the bereavement notification form and send it to:

Bereavements
PO Box 809
Cardiff
CF24 0YL

What you'll need

We will need the following details so it would be helpful to have the information to hand:

  • A payment number
  • National Insurance number
  • Full name, date of birth, address and date of the person's death to update the correct policy
  • The name and address of the surviving spouse/representative so that we can send documentation to the right address

At Legal & General, we understand that the death of someone close to you can be a very difficult time.  Everyone experiences grief differently and in addition to the strong emotions you can experience after a bereavement, you may also have worries about practical issues.

We’re here to help by making things as simple as we can. If someone close to you dies and they had a lifetime mortgage with us, please call 03330 048444. Monday to Friday 8.30am to 5.00pm. We may record and monitor calls. Our customer services team will talk you through the process over the phone, however, if you’re not ready to talk just yet, you can start the process by completing our bereavement form or writing to us at Customer Services, Legal & General Home Finance, PO BOX 17225, Solihull, B91 1US.

Alternatively, you can get in touch by email: customerservices@landghomefinance.com

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Get in touch and we'll talk you through everything you need to do. All we need to start the process is the full name, date of birth and address of the deceased.

For customers who invested in 2022

If the person who has died had an ISA starting with a S, please call us on

0345 678 0020.

Lines are open 9.00am – 5.00pm Monday to Friday.
We may record and monitor calls. Call charges may vary. 

Write to us

Personal Investing
Four Central Square
Cardiff
CF10 1FS

When you contact us, it would be helpful to have to hand the following information:

  • Death certificate (if we can verify this over the phone you may not need to send it to us)
  • Name, address, and date of birth of the person who has died
  • Account number (if known)

For customers who invested before 2022

Speak to us

UK: 0370 050 0955
Overseas: +44 (0) 1737370 370 (select option: ISAs and unit trusts)

Lines are open 9.00am - 5.00pm Monday to Friday.
We may record and monitor calls. Call charges may vary. 

Write to us

Legal & General Investments
PO Box 6080
Wolverhampton
WV1 9RB

What you’ll need

When you contact us, it would be helpful to have to hand the following information:

  • Death certificate (if we can verify this over the phone you may not need to send it to us)
  • Name, address, and date of birth of the person who has died
  • Account number (if known)

Complete our online Bereavement Notification Form

Notify us or complete our online form

Alternatively if you wish to speak to us call

UK: 03450 778 778
Monday to Friday
9am to 5pm

Call charges will vary. We may record and monitor calls.

If you would prefer to write to us:

Email

dbretirements@landg.com

Post

Legal & General Assurance Society Ltd
PRT Retirements Team
City Park
The Droveway
Hove
BN3 7PY

What you'll need

We will need the following details so it would be helpful to have the information to hand:

  • The Scheme Number
  • National Insurance Number
  • Full name, date of birth, address and date of the person's death to update the correct scheme
  • Details of any surviving spouse, dependents or beneficiaries as well as any other representative details so that we can send documentation to the right address
  • Death certificate

Complete our online Workplace Pension Form 

Notify us or complete our online form

This form may take up to 20 mins  to complete but replaces the paper form that we would need to send out for completion. By completing this form online the processing time could be reduced and should be quicker than the standard paper based journey.'

Email us at: DRDP@landg.com

Call at: 0345 070 8686
Monday to Friday
9am to 5pm

By post:

Workplace Savings
Legal & General Assurance Society Ltd
Four Central Square
Cardiff
CF10 1FS

For Personal Pension or Self-Invested Personal Pension

If the person who has died had a pension starting with a S, please call us on

0345 678 0020

Lines are open 9.00am – 5.00pm Monday to Friday.
We may record and monitor calls. Call charges may vary. 

Write to us

Personal Investing
Four Central Square
Cardiff
CF10 1FS

When you contact us, it would be helpful to have to hand the following information:

  • Death certificate (if we can verify this over the phone you may not need to send it to us)
  • Name, address, and date of birth of the person who has died
  • Account number (if known)