senior man with daughter

Claims experiences

We’re here to pay Over 50s Life Insurance claims as quickly as possible.


of claims paid - most in 1 day


Retail protection customers were helped in total throughout 2022


total retail protection claims paid in 2022

Our dedicated UK Over 50s Life Insurance claims team will be there to help your family with a straightforward claims process. Making a claim is simple and our staff will do everything they can to make sure the process is stress-free.

We understand it can be distressing to make a claim. This is why our experienced claims staff are trained by the Samaritans to be there to talk to your loved ones and take the pressure off during this difficult time.

Take a look at what some of our Over 50s Life Insurance claimants have said about their own experiences.

Find out more information on How to make a claim.

“Incredibly good service delivered with compassion & empathy. The death of our mother was at the end of a rapid decline in her dementia and, due to covid, we were unable to visit her so it was a very difficult time. Being able to deal with her life policy on the phone with minimal fuss and bureaucracy was a massive help to us. Thank you for this.”

Grandfather piano
Grandmother grandson

“The warm welcoming human voice, ease of conversation and compassion when asking vital probing questions about my husbands death, all made me feel comfortable in the knowledge I was being really listened to. No other calls I had to make matched this service and prompt handling of my husbands affairs. Well done to the staff member who took my call.”

“My husband had an over 50s life insurance plan with Legal & General. Unfortunately, my husband died in November. When I contacted Legal & General the staff were extremely supportive, knowledgeable and professional.”

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Grandmother baking

“The claim was dealt with quickly and easily. I spoke with a claims handler who was easy to talk to and made everything so simple. It was in my bank within days.”

“The call handler was very compassionate in speaking to me at a very difficult time. The whole process was very straightforward.”

Grandfather grandson

Find out more about our Over 50s Fixed Life Insurance