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Dedicated and ongoing support


 

L&G is a market leading provider of UK pensions. We currently administer pension schemes for over 12,000 employers and 5.6 million1 members within our Workplace Defined Contribution pension products¹.

L&G Group is one of Europe’s  largest  asset managers and a major global investor, with assets under management of £1.117 billion2

As a Group, we’re well placed to create and develop innovative solutions for you and your members, providing access to a high-quality and well-governed range of products that will endure as the savings and pensions landscape changes.

We are an approved AVC provider under the LGPS National Procurement Framework, allowing straightforward access to our AVC services for local government authorities.

1Source: Legal & General Group plc Interim Management Report, as at 30 June 2025.

2 L&G, global AUM as at 30 June 2025. Excludes assets managed by associates (Pemberton, NTR, BTR). The AUM includes the value of securities and derivatives positions and may not total due to rounding.

Dedicated support

You will be provided with a dedicated Client Director, whose role is to understand your detailed requirements and guide you through the process of establishing a new AVC arrangement. They will also provide ongoing support once your scheme is up and running with L&G.

Their role is to take the time to understand you and your requirements and to guide you through the process. They will take a proactive approach to working with you, bringing you new developments and ideas to deliver a successful and valuable benefit to your employees. Your client director will also act as your voice within L&G.

An Implementation Manager will be assigned as your point of contact throughout the AVC onboarding phase. Their role will be to fully project manage the activity to successfully create your new AVC arrangement to your requirements and ensure that the launch is a positive experience for LGPS and your members.

We also offer a dedicated Scheme Owner from our employer support team to oversee the administration of your plan and provide ongoing support to the operational needs of your HR and payroll teams.

Our pricing consists of two parts: an annual management charge (AMC) and a fund management charge (FMC).

  • The AMC is L&G’s administration charge and includes all standard services, communications and engagement tools, and implementation support (including data take-on and installation costs).
  • The FMC will be dependent on the funds chosen as part of your investment solution. Once we understand the demographics of your requirements, we will offer you a bespoke pricing structure that is designed to provide the best value for your members.

Should you wish to understand the pricing terms that we can offer, please also share the following information:

  • Date of birth or average age of each member paying AVCs
  • Number of employers and payrolls that these members belong to
  • Total value of the AVCs being paid – either monthly or annually
  • Details of members’ current AVC pot values (please indicate if any of these values are invested in with profits)

Key risks

The value of an investment and any income taken from it is not guaranteed and can go down as well as up, and the investor may get back less than the original amount invested. 

Once L&G has received and accepted the transfer value payments they cannot be returned. 

The value of the benefits payable on the member’s death may be lower than those that would have been paid under their scheme. 

The value of the units which make up a member’s fund can go down as well as up, so the value of their fund is not guaranteed. It is particularly important for a member to remember this if they are close to taking their benefits. 

The fund or funds the members are invested in will have specific risks. These risks are described on the fund factsheets which you can view at legalandgeneral.com/investwbop 

The law and tax rates may change in the future.