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Looking after your pension

Your future is in safe hands

Looking after you and your pension

Unless you want to make a contribution to your pension (or your scheme requires you to), you don't really need to think about your pension until you're nearing retirement.

When you're approaching your 50th, 55th and 60th birthdays, we'll take you through your options and find out what you would like to do. Some schemes allow you to start taking your pension from 55 years old and it is possible to do this without retiring. However, this will change to 57 years old from April 2028 Find out more at Gov.uk.

Our FAQs answer some of the most common questions we get asked or, if you prefer, just get in touch so we can help. 

Manage your pension online

If you know your payroll reference number (which you’ll find on your payslip), you’ll be able to register for My Account. Once you’ve done this, you can view and manage your benefits online. 

Our promise to you

You're our number one priority

We're proud to have exceptionally high customer satisfaction levels, with very few complaints.

You'll always speak to someone in the UK

Our in-house teams consist of highly trained and skilled staff, based in Hove, Glasgow and Cardiff.

Your future is safe with us

We're highly rated for financial strength and are committed to keeping your pension benefits secure.

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Stay ahead of scams

Protecting you from scammers is our top priority.

We've put together lots of advice, hints and tips on how you can keep your money safe,  including how to spot phishing emails or websites, and how to identify a genuine phone call or message.

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Investing for the long term

Discover how our long-term investment strategy not only generates returns for shareholders but also tackles inequality and drives positive societal impact.

Learn how we reinvest pension risk transfer premiums into the real economy, ensuring your pension savings contribute to a brighter future for everyone.

 

Further support

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Pension wise

Pension Wise is a government service from Money Helper that offers free, impartial guidance on a range of financial matters, including pensions.

You can make an appointment with their pension specialists online or in person.

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Find a financial adviser

Here are some useful links to help you find some independent advice.

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Financial Conduct Authority

We’re regulated by the Financial Conduct Authority (FCA) who regulate financial services firms and markets in the UK to ensure honesty, fairness, and effective competition.

It protects consumers, maintains market integrity, and promotes innovation while holding firms accountable for misconduct.