Help and support

Further guidance for your pension

Keeping us informed

It's really important you let us know about any changes to your circumstances, such as if you move home or change your name. This is so we'll always be able to get in touch with you as you're nearing retirement.

You can also always contact us at any time with any questions you may have about your pension at any time, we're always here to help.

How to contact us

Manage your pension online

If you know your payroll reference number (which you’ll find on your payslip), you’ll be able to register for My Account. Once you’ve done this, you can view and manage your benefits online.

How to stay ahead of scams

Protecting you from scammers is a top priority for L&G. Find out lots of helpful advice, hints and tips on keeping your money safe.

Notify us of a bereavement

You can complete our simple online form or our contact details are also provided, if you'd prefer to speak to us.

Frequently asked questions

Whether you're a new member or you've been with us a while, check our FAQs for lots of help and advice.

Our approach to accessibility

Many of us will experience the impact of an accessibility need at some stage in our lives. Whether that’s personally or through a loved one.

We’re committed to providing inclusive, accessible communications that empower everyone to feel financially confident and independent.

Understanding pension terminology

Pensions can be incredibly confusing, with a lot of technical and financial language being used.

Here's our guide to some of the most common terms and phrases you might come across, both here in the hub and elsewhere.

If you're not happy with our service

We're very proud of our customer satisfaction levels but understand that things can occasionally go wrong.

If this happens to you, please let us know. We'll do everything we can to put it right as quickly as possible. You can complain to us over the telephone, in writing or by email - whichever is easiest for you.

Further support

Pension wise

Pension Wise is a government service from Money Helper that offers free, impartial guidance on a range of financial matters, including pensions.

You can make an appointment with their pension specialists online or in person.

Find a financial adviser

Here are some useful links to help you find some independent advice.

Financial Conduct Authority

We’re regulated by the Financial Conduct Authority (FCA) who regulate financial services firms and markets in the UK to ensure honesty, fairness, and effective competition.

It protects consumers, maintains market integrity, and promotes innovation while holding firms accountable for misconduct.