New to L&G

What you can expect from us

Welcome to L&G

As a new customer, we'd like to reassure you that your pension is in very safe hands.

For nearly 40 years, we've helped over half a million members through the process of transferring their benefits to us and you'll be looked after every step of the way.

How we’ll look after your pension

Manage your pension online

If you know your payroll reference number (which you’ll find on your payslip), you’ll be able to register for My Account. Once you’ve done this, you can view and manage your benefits online.

Our promise to you

You're our number one priority

We're proud to have exceptionally high customer satisfaction levels, with very few complaints.

You'll always speak to someone in the UK

Our in-house teams consist of highly trained and skilled staff, based in Hove, Glasgow and Cardiff.

Your future is safe with us

We're highly rated for financial strength and are committed to keeping your pension benefits secure.

Keeping customers at the heart of what we do

We look after over one million customers in retirement

We've managed pensions like yours for nearly 40 years

We're proud members of the Plain English campaign

We've transferred pensions for over 700,000 customers

We have almost 13 million UK customers across our products

Further support

Pension wise

Pension Wise is a government service from Money Helper that offers free, impartial guidance on a range of financial matters, including pensions.

You can make an appointment with their pension specialists online or in person.

Find a financial adviser

Here are some useful links to help you find some independent advice.

Financial Conduct Authority

We’re regulated by the Financial Conduct Authority (FCA) who regulate financial services firms and markets in the UK to ensure honesty, fairness, and effective competition.

It protects consumers, maintains market integrity, and promotes innovation while holding firms accountable for misconduct.