13 October 2021

Flying in my career as a surveyor | Chloe's Story

My path to my current career is probably not that typical for a surveyor. I left school with 10 GCSEs and, if I am honest with myself, I did not do as well as I could have. I went to school in Birmingham and struggled a little as I was bullied because I was mixed race. But, for as long as I can remember, I had always wanted to be in the military, so I did my entrance tests and, two weeks after my 18th birthday, I started basic training.

After leaving the military, I got an admin job as a lettings administrator and, within a few years, I was promoted to the position of lettings manager. I was lucky as an opportunity arose to work on a surveying scheme; I decided to go for it and get myself qualified.

One of the main reasons for choosing surveying, was that I realised quite early on that I’m better suited to vocational training. Although I have always coped well with classroom-based learning, I would much rather be out in the field and learn on the job.

As a trainee surveyor, I spent 18 months studying case studies, reviewing competencies and spending time with my mentor.

Although most people will have heard of the word surveyor, they might not know what a surveyor actually does. Many people can be quite anxious when their homes are being surveyed as it’s a costly process and can sometimes feel like an intrusive experience. So you have to prepare yourself to deal with anything on the doorstep, from worry and concern to occasional hostile attitudes.

I explain as simply as I can that I am here to make sure that there is a property present and correct as listed in the instructions, that it’s structurally sound, and advise the lender of its value.   

Of course, the reality is a bit more complex than this, as the bank is actually our client, and not the individual whose home we are valuing. But I always think it’s important to add a human touch when dealing with homeowners, that’s consistent with our values at L&G.

Chloe Hylton, Surveyor, L&G Surveying Services

"You have to prepare yourself to deal with anything on the doorstep, from worry and concern to occasional hostile attitudes."