Skip to main content

Useful contacts

There's plenty of information on this site to help you get to grips with your Lifestyle Account. If you'd like to know more about a support available, here's a good place to start.


You can call our helpline on 0345 678 0297 - open between the hours of 8:30am and 7pm Monday to Friday.

Call charges will vary. We may record and monitor calls. Please be aware our helpline staff cannot provide financial advice.

If you want to make changes to your policy, you can do this by logging in to Manage Your Account, which will enable us to prioritise customers with the most urgent needs.

Signing up online is one of the quickest and most convenient ways that you find the information you need about your pension, savings or investments. To register for Manage Your Account, all you'll need is your pension account number which you’ll find on your pension documents including your annual statement.

Once online, you'll be able to search our help and support and frequently asked questions, which may help to answer your query immediately.



The Guardian Lifestyle Plan,
DC Pensions
Legal & General
PO Box 1560

Other useful information


MoneyHelper is a free, government organisation that offers guidance to make money and pension choices clearer.

Holborn Centre
120 Holborn

Tel: 0800 011 3797

Pension Wise

Pension Wise from MoneyHelper is a free and impartial service that helps you understand your options for using your pension pot, so you can choose the right one for you.

Provided by MoneyHelper, a government organisation, it offers clear and simple guidance online or over the phone.

To find out more or book an appointment visit or call 0800 138 3944.


GOV.UK is a government source of information, which includes details of state benefits. On its website you can find information about the state pension, pension credit, National Insurance in retirement and much more.

You can apply for a personalised state pension forecast on the government's website to help you plan how much you could receive in retirement.

The Pensions Regulator

The Pensions Regulator regulates workplace pension schemes and it can step in where they feel that a scheme is not being run properly or where it has evidence that members' benefits are endangered.

The Plan's administrators and professional advisers have a duty to report to The Pensions Regulator if they believe there have been any irregularities in the running of the Plan.

The Pensions Regulator
Napier House
Trafalgar Place

Tel: 0345 600 0707

The Pensions Ombudsman

The Pensions Ombudsman has the power to investigate and decide upon complaints and disputes involving pension schemes and will normally only expect to act after a matter that has been referred to TPAS has not been satisfactorily concluded.

The Office of the Pensions Ombudsman
11 Belgrave Road

Tel: 020 7630 2200

The Pension Tracing Service

The Pension Tracing Service provides a tracing service for those who have lost contact with administrators of former pension schemes.

The Pension Service 9
Mail Handling Site A
WV98 1LU

Tel: 0345 6002 537 helps you to find financial advice in your area as you may wish to consider taking financial advice before deciding on your options.

Neither the Guardian nor Legal & General are allowed to give you financial advice.