Get in touch

If you have any questions and want to talk to us about your pension plan, please get in touch with us.
You can call our helpline on 0345 675 0017 - open between the hours of 8.30am and 7pm Monday to Friday.
Call charges will vary. We may record and monitor calls. Please be aware our helpline staff cannot provide financial advice.
If you want to make changes to your policy, you can do this by logging in to Manage Your Account, which will enable us to prioritise customers with the most urgent needs.
Signing up online is one of the quickest and most convenient ways that you find the information you need about your pension, savings or investments. To register for Manage Your Account, all you will need is your pension account number which you will find on your pension documents including your annual statement.
What if i have a complaint?
All the information you need about making a complaint
How to register a death
All the things you need to know about reporting a death
Trustee Name
The Plan is governed by a Trust Deed and Rules. The current Trustee responsible for managing the Plan is the IBM Pensions Trust. For more information contact the Trustee via the IBM pensions team.
IBM United Kingdom Pensions Trust Limited
Building D West, Ground Floor
IBM Hursley Office
Hursley Park Road
Winchester
Hampshire
SO21 2JN
Plan Administrator
The Plan is administered on behalf of the Trustee by Legal & General. They can be contacted by emailing ibmpension@landg.com or telephoning
DC Pensions
Legal & General
PO Box 1560
PETERBOROUGH
PE1 9AP
For Hybrid/Enhanced members and DB members with AVC.
Please contact XPS administration for admin queries.
Write to:
IBM Plans
XPS Pensions Group
PO Box 562
Middlesbrough
TS1 9JA
E-mail
XPSadmin.IBM@xpsgroup.com