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Our duty

Our responsibility to you

Our role is to oversee your pension provider, Legal & General, and challenge where we think improvements can be made.

This includes checking that

  • your scheme is good value for money, and the costs and charges are reasonable
  • the default funds (the ones you will invest into if you don’t chose something for yourself) are suitable
  • the range of self-select investment choices can reasonably be expected to deliver return on investment
  • you can easily access your savings when you retire, and there are flexible options for taking your money 
  • you receive clear and regular communications about your pension
  • you can easily access help and information when you need it, and that customer service is efficient and accurate.

We measure how well Legal & General performs across these areas, offer impartial advice when it needs an external view and suggestions on how it can improve where needed.

We have the powers to hold Legal & General to account to its regulator, the Financial Conduct Authority, if it doesn't deliver.

We want to ensure we look after your interests. We do this through regular forums and surveys to help us understand what areas of interest we need to focus on.