Looking after your interests

As a committee we’re responsible for checking whether you receive value for money. We are committed to acting in your best interests. Your feedback is important to us, and we strive to understand what ‘value for money’ means to you. Here’s how we do this:

Annual Member Forums

Since our first forum in 2016, we have provided opportunities for members to share their views. Until 2020, these forums were held in person. From 2020 onwards, we transitioned to online events, with over 60,000 members joining our events to learn more about their pensions and to ask us questions about what matters most to them. You can watch the latest member forum in the News section.

Benchmarking

We believe it’s essential to have robust systems in place to assess how the value for money offered by L&G compares to other providers. As an IGC, we bring significant experience in pension matters, but it’s vital that the issues we raise with L&G reflect what’s important to you. Where we can, we commission and use independent research to compare L&G to its competitors. By benchmarking L&G’s performance, we check that you receive good value across a range of categories.