Skip to main content

Useful contacts

There's plenty of information on this site to help you get to grips with your Lifestyle Account. If you'd like to know more about a support available, here's a good place to start.

Telephone 

You can call The Guardian Lifestyle Plan on 0345 678 0297 - open between the hours of 8:30am and 7:00pm Monday to Friday and 9:00am to 12:00 midday Saturday.

Call charges will vary. We may record and monitor calls. Please be aware our helpline staff cannot provide financial advice. 

To keep our helplines available for our most vulnerable customers, please could we ask that you only call if you need help to access your pension benefits, have an urgent enquiry about an important life event including serious ill health or a bereavement or, you cannot use email.  

As a result of the COVID-19 outbreak, our lines are extremely busy and you may experience longer waiting times than normal. Please bear with us and we’ll answer your call as soon as we can.

If you’re following up on an earlier request, please note that this will have been passed to a member of our home-based team who will be progressing your request and will contact you if they need anything further.

For non-urgent enquiries you may find it useful to log into your account at:

www.legalandgeneral.com/manageyouraccount

Here, you’ll be able to register to manage your account, perform a range of tasks and access our designated COVID-19 support page which may answer your enquiry. Here you can also send us your request online through our Secure Message Centre (SMC).

Email  guardianpensionenquiries@landg.com 
Address  The Guardian Lifestyle Plan,
Legal & General - DC Pensions,
6th Floor Brunel House,
2 Fitzalan Road
Cardiff
CF24 0EB



Other useful information


The Pensions Advisory Service
(TPAS) is available to assist members and beneficiaries with any general queries they may have, or any difficulties they have failed to resolve with the Trustees or administrators through the internal disputes resolution procedure.

The Pensions Advisory Service
11 Belgrave Road
London SW1V 1RB

Tel: 0207 630 2716
www.pensionsadvisoryservice.org.uk  


Pension Wise, part of the Money and Pensions Service, is a free and impartial government service to help you understand what you can do with your pension savings when you're over 50 years old.

To book a free appointment please go to the website www.pensionwise.gov.uk  or call 0800 138 3944


The Money Advice Service
is a free independent service, set up by the government to help you make the most of your money.

Tel: 0800 138 7777
www.moneyadviceservice.org.uk  


GOV.UK
is a government source of information, which includes details of state benefits. On its website you can find information about the state pension, pension credit, National Insurance in retirement and much more. www.gov.uk   

You can apply for a personalised state pension forecast on the government's website to help you plan how much you could receive in retirement. www.gov.uk/state-pension-statement  


The Pensions Regulator
regulates workplace pension schemes and it can step in where they feel that a scheme is not being run properly or where it has evidence that members' benefits are endangered.

The Plan's administrators and professional advisers have a duty to report to The Pensions Regulator if they believe there have been any irregularities in the running of the Plan.

The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW

Tel: 0345 600 0707
 www.thepensionsregulator.gov.uk   


The Pensions Ombudsman
has the power to investigate and decide upon complaints and disputes involving pension schemes and will normally only expect to act after a matter that has been referred to TPAS has not been satisfactorily concluded.

The Office of the Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB

Tel: 020 7630 2200
 www.pensions-ombudsman.org.uk   


The Pension Tracing Service
provides a tracing service for those who have lost contact with administrators of former pension schemes.

The Pension Service 9
Mail Handling Site A
Wolverhampton
WV98 1LU

Tel: 0345 6002 537
 www.gov.uk/find-lost-pension   


Unbiased.co.uk
helps you to find financial advice in your area as you may wish to consider taking financial advice before deciding on your options.
 unbiased.co.uk   

Neither the Guardian nor Legal & General are allowed to give you financial advice.

Your browser does not have JavaScript enabled and therefore may not display all features of this and other websites.