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RBS - the Plan

COVID-19 - Impact on your pension savings

In these difficult times, we’re doing what we can to look after our customers and our employees.

To keep our helplines available for our most vulnerable customers, please could we ask that you only call if you need help to access your pension benefits, have an urgent enquiry about an important life event including serious ill health or a bereavement or, you cannot use email. As a result of the COVID-19 outbreak, our lines are extremely busy and you may experience longer waiting times than normal. Please bear with us and we’ll answer your call as soon as we can. If you’re following up on an earlier request, please note that this will have been passed to a member of our home-based team who will be progressing your request and will contact you if they need anything further.

Service updates and further information

We have set up a designated area for workplace pensions customers to provide information about COVID-19 (coronavirus) and any effects on your pensions and investments. Read more…

Fund impacts

It has become necessary to make some temporary adjustments to some of our funds in order to make sure that members investing in them are treated fairly. Read more…

Help to stay safe from scams

See how you can protect yourself from fraud. Read more

Create your future with the RBS Group Retirement Savings Plan

Where do you fit in our 4 step savings journey?



Welcome to the RBS Group Retirement Savings Plan, find out more in your Welcome Video.

Still need more information?

Check out our resources page to find what you're looking for.

If you need help, you can call or email us (please note call charges will vary, we may record and monitor calls):

0345 072 0266