Help and support for our Existing Insurance Customers
Visit our Home Insurance Hub for everything you need for making a claim, managing your account, getting in touch and more.
To help you find out more about your policy, how to make a claim, frequently asked questions and much more visit our support pages.
Find out how to make a claim on your existing policy or review our FAQs.
Find out how to make a claim on your existing policy.
View and download your Home Insurance policy documents using My Insurance .
Existing customer enquiries
Do you need help with your documents, updating your details or cancelling a policy? Use our online form or call us to get in touch.
Vulnerability has many factors. We can all find ourselves in a vulnerable situation from time to time. We care about our customers and their loved ones, which is why we're there when you need us.