How to make a claim

For most insured conditions we'll pay the lump sum if your employee survives for 14 days after meeting our definition for the insured condition. Our  Critical illness cover technical guide PDF file: Critical illness cover technical guide PDF size: 1.2MB  provides further details on how we assess claims and our requirements.

If an insured person is diagnosed with a condition for which they're covered, please send us a completed  Critical illness cover claim form PDF file: Critical illness cover claim form PDF size: 555KB .

What happens next

We will assess the information provided and contact you or the employee for further information if necessary. If we need to request an independent medical assessment, we'll pay the costs

If the claim is accepted, payment is usually made within five working days.