How to make a claim
For most insured conditions we'll pay the lump sum if your employee survives for 14 days after meeting our definition for the insured condition. Our PDF file: Critical illness cover technical guide PDF size: 1.2MB provides further details on how we assess claims and our requirements.
If an insured person is diagnosed with a condition for which they're covered, please send us a completed PDF file: Critical illness cover claim form PDF size: 555KB .
What happens next
We will assess the information provided and contact you or the employee for further information if necessary. If we need to request an independent medical assessment, we'll pay the costs
If the claim is accepted, payment is usually made within five working days.