Advisers talking

Quoting and portals

Advising on our annuity products

Getting started

Use Origo's agency services to electronically set up and manage your agency with us and other providers to be able to quote for annuity products.

Agency registration

One electronic application is all you need to set up an agency with us and other participating product providers.

This secure electronic application speeds up the process compared to paper based approaches. You'll also receive electronic confirmation that requests have been completed.

If you have a new individual agency number you will be automatically registered to use our systems and will receive an email from our Auto Registrations mailbox with your user details.

Agency administration

Electronically submit changes to your agency details to us and other participating product providers and get an electronic confirmation that it's been changed. Administration capability includes:

  • Change of address
  • Change of bank account
  • Request for additional agencies
  • Request for agency closures
  • Maintain Service Providers and Panel Memberships
  • Transfer of business and novations.

Our quote services

Available Portals for Pension Annuity and fixed term annuities

Quotes for our Pension Annuity and fixed term annuities products are available through the listed portals.

iPipeline

How to get a quote for a Lifetime Care Plan

Find out more about our process and how to get a quote for our Lifetime Care Plan.

Apply now

For Pension Annuity and fixed term annuities

You can now apply online for our Pension Annuity and fixed term annuities products.

We’ve also outlined the key stages in our Pension Annuity and fixed term annuities application process so that you know what to expect at every stage, from the application being received through to the first payment being made.

Track My Apps

for your Pension Annuity and fixed term annuities applications

Our online system that tracks the progress of your applications

Log onto our Pension Annuity and fixed term annuities case tracker.

Man on laptop

Retail Annuities distribution team

Cecilia Furner

"As a team we build partnerships and consultative relationships with advisers and firms; we help grow their businesses, as well as deliver value for their clients."

Cecilia Furner, Distribution Director, Retail Annuities

Common questions

Whether you’re entirely new to us or looking to generate a quote, the easy steps below will help you get set up to do business with us.

Yes. If you're here for the first time and are looking to write business with us, you'll need to apply for an agency number.

You can do this via Origo.

Once you've registered, you'll then be automatically registered to use our systems and will receive an email from our auto registration mailbox with your user details.

If you have a new individual agency number you will be automatically registered to use our systems and will receive an email from our Auto Registrations mailbox with your user details.

If you’re not sure if you have the correct Legal & General agency number, contact your Account Manager who can check this for you, alternatively call our agency enquiry helpline on 0370 9005 010* or email agency.enquiries@landg.com**.

*Call us Monday to Friday, 9am - 4pm. Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication

The retirement health and lifestyle form is an industry standard form used to gather medical data, specific to your client, to produce an underwritten annuity quote. We require this information to be used within a whole of market research portal to generate the quote.

Retirement health and lifestyle form

More information on the retirement health and lifestyle form and this process is available on their website.

You can also view our underwriting guide.

pdf - 2.13 MB

Download our guide

For our Pension Annuity

The retirement health and lifestyle form is the Electric Common Quotation Request Form and allows you to gather medical and lifestyle information to present to each individual provider. Once complete, for us, the information will need to be entered into the appropriate whole of market research portal in order to generate a fully guaranteed underwritten quote. Alternatively, if you've medical information in addition to the retirement health and lifestyle form, such as hospital letters, these can be emailed to broker.annuityquotes@landg.com for consideration.

For Pension Annuity and fixed term annuities

Can I start a quote and complete it later?
Yes, you can 'part complete' the request - for example, if additional information needs to be obtained to help the application. The portal will let you save, retrieve and edit partly and fully completed quote requests. 

Re-quoting
We provide you our best quote, first time, every time and guarantee this for 45 days. If you need to obtain a new quote or need to change any of the details, you can retrieve and edit your quote on the portal. 

Help and support for you
If you need any help with the portals, you can contact your Account Manager.

For our Lifetime Care Plan

Please see our steps on how to quote for our Lifetime Care Plan.

If your quotations are being returned as indicative due to an agency number issue, the below guides should help to resolve the problem:

Our Intermediary Annuity Support Team would also be happy to assist and produce a guaranteed quote. 

Call our team on 0345 071 0040. Monday to Friday 9am – 4pm or email them**.

*Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

See the portal training guides for help on how to use them.

Assureweb PDF: 1.78MB

AMS Retirement PDF: 708KB

Our application forms include guidance notes to help you complete the product application form, missing or inaccurate information can cause delays.

It is important that you provide a valid email address and telephone number so that we can get in touch with you if we have any queries or require further information in order to progress the application,

To help support you when completing your product application, we’ve highlighted some of the most common errors/ missing information below:

  1. What is your Legal & General agency number?
    If the wrong number is provided, this will cause delays. If you’re not sure if you have the correct Legal & General agency number, contact your Account Manager who can check this for you, alternatively call our agency enquiry helpline on 0370 900 5010* or email agency.enquiries@landg.com**.
  2. Multiple quotes: If you have applied for multiple quotes via email or on the application form, you will need to provide context for each situation and indicate which quote should be used. 
  3. Details of each purchasing or transferring pension scheme(s) including any Legal & General schemes.
  4. Incorrect client's postcode.
  5. Missing National Insurance number. 
  6. Missing pension and fund value details.
  7. Missing details of where pension payments and any tax-free cash are to be paid
  8. Incorrect dates on application. Please ensure the application has been signed and dated by yourself and the client; please note, this cannot be in the future.
  9. Where medical/lifestyle information is provided, your clients GP details should be included on the application form.
  10. If your client has LTA protection, please provide us with a copy of the certificate when sending the application into us. Failure to do this may cause delays. 

*Call us Monday to Friday, 9am - 4pm. Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication

For Pension Annuity and fixed term annuities

You can use Track My Apps, our simple online tool will help you follow the progress of your new business Pension Annuity and fixed term annuities applications from start to finish.

Use the tool

We’ve outlined the key stages in our Pension Annuity and fixed term annuities application process so that you know what to expect at every stage, from the application being received through to the first payment being made.

For Lifetime Care Plan

You can contact our Broker Admin Team either by email on LCP@landg.com or by phone on 0345 070 2459. Monday to Friday, 9am - 5pm. Call charges will vary. We may record and monitor calls. 

If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

Contact centre

Intermediary Annuity Support Team

Speak to our team for help with your annuity quotes and applications. Call our team on:

0345 071 0040 

Monday to Friday 9am – 4pm*

Or email them**

*Call charges will vary. We may record and monitor calls. 

**If you're contacting us by email please remember not to send any personal, financial or banking information belonging to you or your client because email is not a secure method of communication.

Need help?

You can contact our services teams to help you with your query.