OLP Connect

The reason why we request evidence is due to application disclosures or medical underwriting limits.

We’ll automatically request certain medical evidence from your client if they’re a specific age or request a certain level of cover, even if they have no known medical conditions. This ensures we apply the correct terms based on complete and accurate information at the application stage.

This automatic evidence also protects your client if they need to claim, as it factors any increased risks into the cost of their cover.

View our full guide here

You can check this in OLP Connect at your convenience by following the steps below

1. In the Protection Dashboard ‘Quotes & applications’ section, use the search function to find the application.
2. Click on the application reference number to view the Application Management summary.
3. On the summary page, you will see the client details and products.
   Scroll down to the 'outstanding information' section.
4. Here, you can see the evidence we’ve received. For more details, select 'documents' in the blue navigation menu to view all issued and received items.
5. Health Reports are linked, and clicking on them provides more information, including examination dates for Nurse Screenings

You can check this in OLP Connect at your convenience by following the steps below

1. In the Protection Dashboard ‘Quotes & applications’ section, use the search function to find the application.
2. The status will show as ‘live’ or ‘Live CYD Outstanding’ indicating the application is now in force.
3. To find the policy number, click on the application reference number and you are shown the Application Management summary.
4. Scroll down the page to the ‘Product details’ section and the policy number is shown.

Confidential Underwriting - Sometimes, we receive medical information that wasn’t included in your client’s application, which could lead to special underwriting terms. We understand it can be frustrating when we can’t explain our decision. To help, we use a ‘Confidential Underwriting’ marker in OLP Connect. You can find this marker in the client details section of the Application Management summary. If the marker shows ‘Yes’ we are unable to share the reason for the decision with you.

Private Data – Within OLP Connect, you have the option to hand-off the application to the customer for them to complete in their own time. The customer can confirm if they wish for their health and lifestyle information to be private. If they choose this option, the private data marker will show as ‘Yes’ meaning that you will not be able to view their medical disclosures.

You can find the decision in OLP Connect by searching for the client’s application in the Protection Dashboard.

Within the Application Management summary, scroll down to ‘Product Details’ where you can see the ‘Underwriting decision’ heading. Where applicable, the decision maybe hyperlinked and clicking on it takes you to the decision page of the application where you can view the underwriting decision and any associated changes that may have been made.